Usually that is showing no soap in soap tank even if there is water in the water tank.After filling soap tank make sure it locks in real good ;Thats been my problem a few times.I didnt know the water and soap were in seperate tanks the first 2 times I used mine lol....
I had the same problem, and almost gave up hope. I unscrewed the plastic cap to access the red spinner and filter. I cleaned and dried both thoroughly. Then re-installed the pieces, pressed the yellow trigger, but nothing spun. After a few choice words and great frustration, I simply loosened the plastic cap which covers the red spinner, and presto! Now, everything works flawlessly. So, if yours won't spin, try loosening the plastic cap slightly. I hope this helps!
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