I have the same issue, how did you solved it?
If you can print to the KM, you know the network connection to the machine is fine.
I'd try using the IP address of the exchange server first. If this fixes it, check the DNS settings in the copier.
If that doesn't work, try running 'telnet exchangeserverName 25' from a command prompt on a nearby computer. You should see something like '220 exchangeserverDNSname ESMTP' as a response if it connects. If this works, I'd start with checking the gateway settings on the copier.
If it doesn't connect, there's no usable SMTP server on that port.
Transmitted Error Count 4734440
Ack Rcv failure Count 15269951
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