My parents ran into this same issue this afternoon. After a bunch of trial and error over the phone, here's the solution:
1. Go to the Start Menu and open Computer (used to be called My Computer).
2. Browse to c:\Program Files (x86)\Nova\Print Artist Platinum
3. Right-click on Print Artist.exe and create a shortcut
4. Drag the shortcut to the desktop
5. Double-click on the new shortcut to start the application.
6. Delete the non-working shortcut.
Since I was working with my parents over the phone, some of the file names may be slightly incorrect. However, this should be close enough to get you working.
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