You are correct that motor turns one direction for agitate and the other for spin. The problem you describe sounds serious but there is a chance it is not. First, try to turn the transmission by hand. If it wont turn by hand, remove the agitator and see if something has gotten under it and has it locked to the basket. To remove the agitator, pop off the top cap and look down inside. You will see the bolt that holds the agitator on. After you take it loose the agitator will slide off.
If there is nothing there, the transmission will need to be replaced. If the washer is less than 5 years old, the transmission may still be covered by warranty. Check your owners manual for warranty details. Post back to let me know what you find out.
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I am having the same problem. It fills and spins but will not agitate. I'm assuming it is the transmission, since all else appears to be working properly.
my washer when it spins it does not spin dry the clothes, the tub does spin but it does not dry the clothes enough, it is very soaked when i put it in the dryer
Same thing, will fill and spin (rinse), but will not agitate (wash)
there's a knocking sound when the washer agitates and clothes are still wet after spin cycle... this happens about every 3rd load... please help!
spins but does not agitate
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