Paper jams can be true or false. A false paper jam occurs when the
error message displays, but no jammed paper is in the product. The
following solutions apply to both true and false paper jam errors.
Print a self-test report
Use the following steps to print a self-test report.
-
Load plain white paper in the input tray.
-
Press Setup
, and then press 2
. The Print Report
menu displays.
-
Press 1
to select and print a Self-Test Report
Solution one: Clear the paper jam
Step one: Remove loose paper from the tray
Remove any loose sheets of paper from the input tray and the output tray.
Step two: Clear the jam from the back of the All-in-One
-
Figure 2: Remove the rear access door
-
Gently pull any jammed paper out of the rollers inside the product.
-
Carefully remove any scraps of paper that are still stuck in the product.
-
Reattach
the rear access door. Insert the two posts on the right side of the
door into the holes on the product, and then push the door in until it
snaps into place.
-
Reconnect the power cord to the back of the product, and then press the Power button (
) to turn on the product.
Step three: Clear the jam from the front of the All-in-One
Follow these steps to remove the paper jam from the front of the product.
-
Without opening the cartridge access door, check the tray for jammed paper that you cannot remove from the back.
-
If you see jammed paper, gently pull it out.
Step four: Print a self-test report
-
If the issue persists
, continue with the next solution.
Solution two: Make sure that the carriage can move freely
Follow these steps to make sure that the carriage can move freely.
Step one: Check the paper path
-
Check for any paper or object that might be stopping the carriage.
Figure 4: Example of paper stuck in cartridge access area
-
Remove any paper or objects you find.
-
Reach inside the product, and then manually move the carriage.
-
If the carriage is stuck on the right side
, move the carriage to the left side of the product.
-
If the carriage is stuck on the left side
, move the carriage to the right side of the product.
-
If the carriage is stuck in the middle
, move the carriage to the right.
-
Remove any paper or obstructions found.
-
Make
sure that the carriage can move freely across the width of the product
by gently pushing the carriage to the left, and then to the righ
Step two: Print a self-test report
-
If the issue persists
, continue with the next solution.
-
If the self-test report does not print
, continue with the next solution.
Solution three: Clean the rollers and the rear access door
Dust,
paper fiber, and other debris might accumulate on the paper feed
rollers and cause paper jams and paper feed issues. Follow these steps
to clean the paper feed rollers inside the product.
Step one: Clean the rollers
-
Press the Power button (
) to turn off the product.
-
Disconnect the power cord from the back of the product.
-
Press in the tab on the left side of the rear access door, and then pull the door away from the product to remove it.
Figure 6: Remove the rear access door
-
Lightly dampen a clean, lint-free cloth with bottled or distilled water, and then squeeze any excess liquid from the cloth.
-
Press
the cloth against the rollers and rotate them upwards with your
fingers. Apply a moderate amount of pressure to remove any dust or dirt
buildup.
Figure 7: Rotate the paper feed rollers
-
Make sure that the paper feed rollers on the rear access door are clean, free of paper bits, and rotate freely.
-
Clean the surface and the rollers of the rear access door the same way you cleaned the large rollers inside the product.
-
Replace
the rear access door. Insert the two posts on the right of the door
into the holes on the product, and then push the door in until it snaps
into place.
Solution four: Service the product
Note:
Be sure to check the far left of the carriage area when checking for jammed paper. Paper that is jammed there may be hidden from view.
You-Tube video "wPjahOY5CDo" placeholder
I had my printer for 2 years and must say that I have enjoyed it all this time. It has made the Best Photos of ANY printer I have EVER owned and with NO problems at all, UNTILL NOW. And I wake up one day recently and have the EXACT SAME trouble you have Discribed. I have found that I can stop the Slamming and Banging by Moving a Rubber Cartrige Holding Slide that is at the Far right end of the carrier. You have to turn of the Printer and open it up. Move the Cartrages to the LEFT (unsnapping them from that righthand ditch that they sit in for changing them out.) and then SLIDE the Rubber Thingy from the back FORWARD, then slide the Cartrages back to the RIght again "Snapping" them into starting position.It will lock them to that Rubber Carrier Pad Thingy. It seems to pad it and keeps it from banging like you speak of , at least while working with when trying to get the paper to load etc. At least it has for mine. However, i think it may have to be moved back out of the way once we ever get the printer to working again. If i ever find a fix for all of this, i will try to repost.Or If someone else can PLEASE HELP US? I sure hope to... for I really loved this printer. I sure do NOT want to have to buy another one.
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