Norstar M7208 - "Message for you"

If you have cleared the voicemail on the phone bank itself is there a possibility that your provider has it's own separate voicemail service?

I have ran into this scenario a number of times as the voicemail on your unit is a separate service from the provider. They will commonly have some number to dial to check the messages, It seems like they enable this "feature" usually when some other change has been made to the phone service, like call waiting, distinctive ring, etc.

THis is usually because it thinks that there is something there, but the code path to 'clear it" doesn't follow the same logic path. Sometimes, adding a new message - i.e. dial your number from elsewhere, to create a real message waiting, and then clearing that, resets this.

Dial 101 and follow the prompts. Otherwise look for a reset underneath and hold for 5 -10 sec.

To remove an incorrect New Message Notification, type

Feature + # + 6 + 5

More than likely someone in your office left the message rather than the voice mail. To clear it press feature #65. it's possible the the person/s that left the message left multiple messages. in that case repeat the procedure til all messages are canceled

The date and the callers name should display on the telephone. You cannot display the time stanp, however you can press 7 to listen to the message envelope, which includes the time stamp.

With the handset down press feature #65

more than likely someone in your office left the message rather than the voice mail. to clear it press the call soft key below the screen. the screen should display who left the message with two of the soft keys labeled call and erase. press the erase soft key. it's possible the the person/s theat left the message left multiple messages. in that case repeat the procedure til all messages are canceled. Since the M7208"s don't have the 3 soft keys enter in feature 65 to reply to the message or feature #65 to cancel.

Feature 981 will get you into the mailbox. You may or may not need the password though.

Phone company should be able to fix this. Generally if you don't have the code to enter the phones system, you won't be able to clear it.