Does the soft ware in the V700 support early colour negative material ? I can find Ilford HP5 but not Ilfocolour !

new soft ware installed

Download this manual and select "scanning films and transparencies" section and follow the instructions.

https://files.support.epson.com/pdf/prv7ph/prv7phug.pdf

The first thing to decide is what sort of pictures do you want to end up with; black and white prints, colour prints, or colour transparencies. Then, in what format do you want to keep them; in negatives in storage, in digital format, or as prints in an album or book. If b/w and as prints, the best film to start with is Ilford either FP4 medium speed or HP5 higher speed. If colour print then Fuji or Kodak 100 ASA film. To get started really cheaply there are loads of these types of films available on ebay listed under Lomography, mostly out of date films, but they will work fine to get you started. Keep in the fridge as soon as you get them, but let them warm up before you load or shoot them. Supermarkets will develop only colour C41 process. I think a few will still scan to CD for you. If not buy a negative scanner, then you can print your own without a darkroom. For fine grain go to slower film speed (50 ASA), for higher speed you will get more grain.
Best thing of all is to process b/w yourself. Anything else just email me [email protected] Bye

Consider NOT connecting the camera the the computer.

The best way to download pictures from your camera to your computer involves removing the memory card from the camera and plugging it into a card reader (either built-in to the computer or connected via USB or FireWire). This is likely to be faster than connecting the camera to the computer, and won't run down your camera's batteries.

Once the card is plugged in, it will appear to your computer as a removable drive. You can use the operating system's drag&drop facility to copy pictures from the card to the computer's hard drive. Or you can use any photo cataloging program.

you have chosen normal preview
1. change it to thumbnail preview
2. or click on "All" button in normal preview
so you would scan multiple negatives.

increase your dpi setting or your target area or both
I am also scanning color negatives at 3600dpi and 48bit. file is large but quality is very very good...
Mehboob Riaz, SIPA, Lahore-Pakistan

Contact Ilford Photo, they will send you copy of that manual.

check black catrage if there is ink or uninstsall the its soft ware and reinstall

i also have the same problem but ..i just had to

crush it and recycle it ..now i have a a coke can...and cornflakes
am serious...

are you scanning it at the right resolution and are you using the negative holder?

Dead CCD.
Needs replacement.