My printer Ricoh aficio cl3500n does not print and all the lights on. Why?

Hi, thin black lines are most likely (but not definitely) caused by something in the black PCU (photoconductor unit), either the drum or the charger. Replacing the black PCU will likely get rid of your lines. The Ricoh code for a black PCU if you don't already have one is 402448.

Click on Start button
Click on Run
Type SERVICES.MSC and click ok
look for Print Spooler in the list
highlight Print Spooler,
Click on STOP button then click on START
close the window and check if the print queue is gone.

Alternate method,

Click STart
Click RUN
Type Cmd ( or COMMAND ) and hit enter
In the black window type
NET STOP SPOOLER ( hit enter button )
Type
NET START SPOOLER ( hit enter button )

Repeat the Stop and START Command 4-5 times
End the Command with NET START SPOOLER

Open Printers and faxes folder - Refresh the Window - the printer will show STatus ready with 0 document

Look on page 11.
http://www.ricoh-usa.com/downloads/downloads.asp?tsn=Ricoh-USA&path=http://support.ricoh.com/bb_v1oi/html/oi/rc2/model/cl3500/cl3500en.htm

Ricoh recommends heavier paper be run from the
bypass tray 16lb to 53 lbs are the recommended weights

Never clean or touch the Transfer Roller (spongey rooler) unless your using a dry cloth or vaccum as last measure.

Usually the transfer roller sits on a drum/pcu specific to that color. If you can tell which color is sitting on to of the roller replace that drum/pcu.

Try downloding the RCPS driver.

-Carl, please let me know if this helps.

The PCU is the photconductor unit. There is a black pcu and a color pcu. Did you replace these or replace the toner cartridges??

http://www.websitetoolbox.com/mb/copierquestions

here is the link to Ricoh printer maintanace manual
Aficio-CL3500N-Color-Laser-Printer.htm">http://www.generalmanual.com/Printers/Ricoh-Aficio-CL3500N-Color-Laser-Printer.htm
go to page 28 , changing the toner.

First, check the text in your records for odd characters. It is sometimes possible in data entry to hit a ctrl-"letter" combination that embeds printer codes in your text and these are invisible in many cases to the application. The easiest way is to break up your print job to sections of records and see if a particular record consistently causes an error.

If your sure however that the printer is the problem...

Then I would check the RAM. The printer has 128MB upgradable to 512MB. Normally you can pull the ram and run jobs on the internal memory, but in this case you would need to swap it out.

the extra page comes from the page setup..

the jamming comes from odd paper textures, or not 'riffling' the paper before placing it inside the tray

check your user manual for more on both of these issues.