Open the bag door, remove the bag (leave door open)and then with a hammer and a blunt instrument(wooden dowel) Strike the side rubber "bumper" rails towards the open door side of the machine from the back of the vacuum. You should get it started and then it should easily pull out from both sides. you can remove the bottom of the vacuum and remove the cord "guard" to allow the cord to go thru also. The back is held on by the union of these two halves by dowel pins(plastic nubs) Sometimes the "spring" mechanism gets jammed from over pulling. Just simply roll the smaller wheel to retract the cord manually. You could try spraying the rollers with a silicone or graphite type spray to allow free movement of the spring. Hopes this helps. WFServices
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