LENS WON'T FULLY RETRACT ERROR MESSAGE SAYING TURN OFF AND ON AGAIN

Hi,

If you've recently dropped the camera you may have lens damage that is causing the camera to shut down. If you haven't dropped it, your problem may be due to weak/worn out batteries or corrosion on the battery contacts inside the camera which can prevent the full power of the batteries from flowing into the camera. Try solution before you do anything else:

Step1: Remove the batteries and wipe the camera contacts firmly with a dry cloth (heavy corrosion may require cleaning with a wire brush, steel wool, or sandpaper).


Step2: Remove any residue that may have fallen into the battery compartment during cleaning, then wipe both ends of the batteries and place them back in the camera. This cleaning clears the problem about 90% of the time. If it doesn't work for you, your batteries may need to be replaced.


Step3: Remove the lens from the camera. Put the body cap on the camera, and put the rear lens cap on the back of the lens. Make sure you are in a clean environment.


Step 4: Take the rear cap off the lens and use the blower to blow large pieces of dust off the lens. Go around the entire rear part of the lens with the blower.


Step 5: Dip the swab in the iso propyl alcohol or cleaning solution. You should use only a light amount; the best way to ensure this is to wear light vinyl gloves, like those used by health care providers, and squeeze the swab with your fingers after dipping it in the solution. Gently clean the contacts on the lens with the swab. After you have done so, use the blower on the lens contacts again.

Step 6: Repeat the procedure on the contacts on the camera body.


Step 7: Reattach the lens to the camera and test it to see if the error or focusing problems still exist. If they do, try cleaning the contacts again.

Thank you!!