WHEN WE TRY TO PRINT SOMETHING USING THE PAPER TRAY, WE GET THE MESSAGE THAT WE NEED TO LOAD THE MP FEEDER. WE JUST REPLACED THE PAPER TRAY BECAUSE THERE WAS A PIECE THAT BROKE OUT INSIDE OF IT. THOUGHT THAT THAT WAS THE PROBLEM BUT OBVIOUSLY NOT. IT DOESN'T SEEM LIKE IT'S THE ROLLERS NOT PICKING UP THE PAPER...ANY SUGGESTIONS?

The printer tells you to insert a letter format paper in the mp (multi purpose) feeder (the manual tray).
If you press the GO key the print probably proceeds with print job (if has the paper loaded in mp feeder)

You have send a print job from your application (ex. word), and the paper format in this appl. is letter. The printer tells you to insert a letter format paper in the mp (multi purpose) feeder (upper the tray).
If you press the GO key the print probably proceeds with print job (if has the paper load in mp feeder)

490 error means -

LOAD mmm AND PRESS ONLINE SWITCH 490: MP TRAY EMPTY

Print job from MP Tray has been received and the MP Tray is empty.

Load the requested media (mmm) in the MP Tray and press ON-LINE.

Check your print driver settings and see if your defualt try is set for the MP Tray. Also see if the page setup for the print job is set for MP tray.

I received this message when I was trying to print a pdf file. I attempted messing with the positioning of green paper guide to no avail. My co-worker suggested I uncheck the Choose paper source by PDF page size box on the Print pop-up box. This did the trick.

MP Feeder refers to Multi Purpose Feeder or Manual Paper Feeder or just plain bypass feeder. There should be a door that folds down to gain access to your MP Feeder tray. Try loading letter size paper on this tray.

Please follow my tips ,When you print your computer before you go to print properties.Setting paper layout choice paper source and enable MP tray then print ok.
keep your mind before print you must be insert paper in MP tray.

The usual reason that the printer will ask you to load paper into the MPF is that the green paper guides in the paper tray is not clicked in the right position. It only needs to be slightly out of position to give the wrong paper size info to the printer. The easiest way to confirm if the guides are correct is to print the Menu Settings Page. Check that the paper sizes listed in that report are the same as the actual paper sizes in each tray. If it's different you need to adjust the guide correctly. It's remotely possible that the sensing switch is faulty but it's more likely that the paper tray guide isn't latched in it's correct position.

Hi,

Load "MP" means to load media into the Multi Purpose feeder , which is in the front of the printer.

This can be caused by several things, all of which are easy to fix.

First, open the printer driver and verify the correct selection of media draw.

Next, ujse the printer's paper menu to set the proper tray.

Lastly, make sure that the print file going to the printer is not asking for the MP Feeder.

select the proper tray from the properties of printer. the properties could get by right clicking on printer icon.

Ok.... I have these printers at work...and i think i have figured this one out :
Under setup menu , goto configure mp , then switch the settings from cassette to manual. You see these printers are used at Hotels where the bottom tray is for legal size paper used to make key packets and the mp is used for regular sized paper printing reciepts....Hilton family hotels use them for example....the next thing I'm trying to figure out is how to set it so I won't have to push the go button every time I print something