Question about Sony BDP-S360 DVD Player
It is not playing any dvd's. It says invalid or unknown disc.
Follow the steps below to troubleshoot if the BD player cannot read or play a disc:
1. Ensure the Easy Setup procedure has been completed on the BD player.
NOTE: Can't play DISC may display on the LCD screen if the Easy Setup procedure was not completed first.
2. Ensure the inserted disc is compatible with the BD player.
NOTE: Consult the instruction manual of the BD player for a list of compatible discs.Manuals are available online through the Manuals/Specs/Warranty link on this page.
3. Select BD players may require that a USB memory device has been properly inserted into the EXT slot of the player prior to playing the movie. If the BD player being used does not have an EXT input, skip this step.
NOTE: The USB memory device may need to be re-formatted to FAT32 format prior to inserting it into the player.
4. Use a soft cloth to clean the disc.
5. Examine the disc for any cracks or scratches that might be interfering with playback.
6. Attempt to play another disc.
NOTE: If another disc plays in the player, then the previous disc may be faulty. In this case, contact the Customer Information Service Center at 800-222-7669 to speak with a customer service representative for further troubleshooting.
7. Remove the disc from the BD player.
8. Turn off the BD player.
9. Unplug the power cord of the BD player from the electrical outlet.
10. Let the player remain without power for 1 minute.
11. Plug the power cord back into the electrical outlet.
12. Turn on the BD player.
13. Insert the disc into the BD player.
14. Attempt to play the disc.
If the issue is not resolved even after performing these steps, then try installing the latest Firmware update if you have not done yet.
Here is the link to download and install the Firmware update.
Select the correct Operating System and download the Firmware update.
Then follow the instruction on the same to install the update in the Player.
If the issue is not resolved even after installing the update, then Playe may require service.
Posted on Jul 22, 2010
Try to insert a cd cleaner.
Posted on Jul 21, 2010
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Posted on Jan 02, 2017
Have you tryed to use a lens cleaning disc yet. The laser lens on these players and recorders alike, must have the lens cleaned every oince in awhile. If that does not help, most likly you have a bad laser pickup assembly and you will need to replace the plaer as to have that repaiered, you could buy a new unit. Good Luck
Posted on Mar 23, 2007
This just worked for me. Don't know how long it will last though. I found it on this webpage
To do a reset:
On the remote control press the SETUP button,
Press the right key on the remote 3 times,
The Preference page will show up,
Press the down arrow five time to highlight
"default", hit right arrow to highlight "reset"
Press enter to reset. Turn off/on machine, etc.
Posted on Feb 14, 2008
I have had the same problem a few times. All I do is eject and re-insert the disk until it recognises it, this seemed to work for me
Posted on Jun 05, 2008
how long have you been using this player? The problem should be from the lens (laser).
The lens is weak and that's why it cannot read/load DVD's. The weak lens is also what's making it says "disc error" or "Unknown disc". It can still play Cd's because, Cd's does not contain large files, unlike DVD's.
Get a lens cleaner and use it to clean the lens, but if the lens still does the same thing even after using the lens cleaner, then it means you would have to change the whole lens completely to a brand new one.
By so doing your player would play all DVD's with no problem at all.
Posted on Apr 22, 2010
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