Maytag Neptune MAH5500B Front Load Washer Logo
Posted on Jul 26, 2010
Answered by a Fixya Expert

Trustworthy Expert Solutions

At Fixya.com, our trusted experts are meticulously vetted and possess extensive experience in their respective fields. Backed by a community of knowledgeable professionals, our platform ensures that the solutions provided are thoroughly researched and validated.

View Our Top Experts

Door not locking nor spin cycle not working

The door does not lock when the washing starts. Also the washing machine will go through all the cycles and finish the wash however the clothes are still soaking wet. I noticed that the spin cycle is not working. Im thinking its because the door is not locking so its not allowing the spin cycle to activate. An ideas???.....

1 Answer

Ginko

Level 3:

An expert who has achieved level 3 by getting 1000 points

Superstar:

An expert that got 20 achievements.

All-Star:

An expert that got 10 achievements.

MVP:

An expert that got 5 achievements.

  • Maytag Master 19,396 Answers
  • Posted on Nov 01, 2010
Ginko
Maytag Master
Level 3:

An expert who has achieved level 3 by getting 1000 points

Superstar:

An expert that got 20 achievements.

All-Star:

An expert that got 10 achievements.

MVP:

An expert that got 5 achievements.

Joined: Feb 13, 2008
Answers
19396
Questions
25
Helped
8077786
Points
55462

Hi.

Before proceeding to spin the timer does a check on the lid switch.

You should be able to fix the problem replacing the lid switch.

Regards.

Ginko.

3 Related Answers

Anonymous

  • 725 Answers
  • Posted on Sep 15, 2007

SOURCE: clothes soaking wet after cycle completed

looks like you washer is not spinning your clothes out and maybe not agitate them either. Start your machine normaly on heavy load, watch it and check if it fill and moves back then drains and goes into a spin.. if water is still in the machine then you may have something stuck in the drain. If it fulls and drains then you may have a motor or control problem. If its still under warranty you will need to call authorized repair service or authorized frigidaire service. if not under warranty and you want to repair it yourself let us know and we can help.

Ad

Anonymous

  • 333 Answers
  • Posted on Nov 23, 2008

SOURCE: i have run the machine on a daily wash

It sounds like your water discharge pump is either clogged or not working to full capacity. You can check this by looking at or feeling your discharge hose during drain and spin to see if the water is actually draing fast or just dribblig. If this is the problem then call a teck or change the pump yourself. If you do it yourself please unplug your unit before working on it. I hope this helps you.

Anonymous

  • 6277 Answers
  • Posted on May 12, 2011

SOURCE: clothes soaking wet after wash

Hi from retired Englishman in SW France,
If you are certain that the spin speed is correct i.e. very fast, I would gently suggest as a first step that you clean the drain motor/pump lint tray/filter. So many 'faults' are caused by blocked filters and many machines will not even go to spin or release the door lock if there is any water still left inside.
Here are my complete and general guidance notes for checking both the drain motor filter and the drain motor ;-0)
If you are unsure where the filter is, it is often behind the front lower (kick) panel (or in some machines at the rear in an awkward position!) and most are held in by a round cover/knob. Sometimes the filter will not come out with the cover and you will have to persuade it to come out to play.
REMOVE POWER AND ENSURE YOU HAVE A WATER RECEPTACLE/RAGS TO SOAK UP THE WATER WHICH IS BOUND TO POUR OUT.
It's surprising what people have found in theirs! It is always worthwhile checking it on a regular basis.
Now- whilst the filter is removed it is normally possible to see the drain motor and ensure it is not jammed by a foreign object such as a needle or a toothpick. It should be able to be turned by hand/finger- the power IS OFF!
At this point it is also possible to test if the motor works. No clothes or water in the machine, select a spin cycle and put the power back on. You should be able to see the motor turning at some point, possibly straight away. Using something suitable like a glove see if it is easy to briefly slow the motor down. If it is easy then the motor is malfunctioning.
(If these actions have not cured the problem, it could be the control board OR the main motor not spinning fast enough. Motors will show weaknesses when commanded to spin.)

If this has assisted you please consider a 4 thumbs up for the rating.
Thanks and good luck!
John C

Add Your Answer

×

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

0helpful
1answer

Eratic, sometimes door lock doesnt activate, when it does wahser starts but stop mid cycle and wont continue. Replaced door switch and pump

Repair needed on Maytag Neptune washer - Home Improvement ...

www.dslreports.com > ... > Home Improvement

DSLReports
Aug 5, 2007 - 19 posts - ‎8 authors
Forum discussion: We have a Maytag Neptune front-loader washing machine that ...the drain/spin cycle after a wash even though the timer continues to ... related circuit board failure" their Neptune washer will lock the door, turn on the ... then will either not start tumbling or will stop operation mid-spin cycle.

How To Fix A Washing Machine That Is Not Spinning or ...

removeandreplace.com/.../washing-machine-or-washer-dryer-is-not-spin...
May 13, 2013 - The absolute first thing to do to your washing machine that will notspin or drain (whether it. ... I was so fed up with the machine sometimes refusing to spin or drain the .... I just did a load and it stopped midcycle with e and f error codes.... I tried different cycles but all that happens is the door lock engages ...

Maytag Washer Troubleshooting - YouTube



0helpful
1answer

My maytag washer does not spin fast enough to get the water out of the clothes. Please advise

Randall, the high speed spin failure can be caused by a number of issues. I would suggest starting the machine without any clothes in it. Once it has filled, make sure the door lock light is on and that the door is, in fact, locked. If the light is not on, or if the door is not actually locked, either the door lock assembly or the control panel is at fault.

If the light is on and the door is locked, stop the wash cycle and start a drain and spin cycle to see if all of the water is pumped out of the drum. All water should be pumped out within 10-15 seconds. If excess water is in the drum, the high speed spin will not start.
2helpful
1answer

All cycles are working except the spin cycle. I have visually inspected the wiring connections and motor and dont see any obvious issues. There are no error codes and the LED lights seem to be functioning...

Because of the high spin speeds of front load washers, the doors are equipped with a latch and lock mechanism to prevent the door from being opened during the washers operation. These locks will often be actuated by a solenoid or wax motor to ensure they remain latched during the wash cycle. This model uses a two stage lock that latches the door when the load starts, and then when it is time to spin, the second lock engages to ensure the door is properly secured prior to beginning the spin. When this second lock engages, it also closes a set of switch contacts (the auxiliary door switch) telling the control board the door is closed and locked. If for some reason this switch is not closed, the washer will tumble during what would normally be the spin cycle until the entire cycle is complete.
0helpful
1answer

The washing machine works fine the only thing is that the spin doesn't work, it starts but never gets to it's optimal speed. Clothes are soaking wet when the cycle ends. Our washing machine is a...

Hi

The issue is with the door lock assembly that is bad and should be replaced. If the door lock assembly is bad the control will sense that the door is open and so will not start a spin cycle. If you want you can test the door lock assembly with a voltmeter before replacing it. Hope this helps...please post back for further assistance.

Daniel

1helpful
1answer

Everything works but it does not spin

There is an auxiliary switch in the door lock and switch assembly that is activated at the end of the wash cycle for the machine to advance to the spin cycle. This is a safety feature to prevent the door from opening during the spin cycle and the machine will not spin unless the switch is activated. The machine works except advancing to the spin cycle and this signifies that the auxiliary switch cannot be activated and the door lock and switch assembly is faulty. Replaced the door lock and switch assembly (part #131763202) to address the issue. Click on the link below for the complete and detailed procedure.

Replacing the Door Lock and Switch Assembly on Frigidaire Affinity and Gallery Front-Load Washing Machine
11helpful
1answer

I have a frigidaire affinity front loader washer that the final spin cycle won't work on. The rest of the wash cycle is fine and the basket spins for the other cycles just not the spin cycle. It is also...

There is an auxiliary switch in the door lock and switch assembly that is activated at the end of the wash cycle for the machine to advance to the spin cycle. This is a safety feature to prevent the door from opening during the spin cycle and the machine will not spin unless the switch is activated. The machine works except advancing to the spin cycle and this signifies that the auxiliary switch cannot be activated and the door lock and switch assembly is faulty. Replaced the door lock and switch assembly (part #131763202) to address the issue.

Disconnect power to the machine. Open the washer door then look for the retaining hoop securing the door seal around the lip of the door opening. Stretch the retainer spring of the door seal retaining hoop then remove it.
1df5293.jpg

Carefully peel off part of the door seal from the lip of the door opening near the door lock and switch assembly. Remove enough of the door seal to gain access to the door lock and switch assembly.
3e820a8.jpg

Remove the screws securing the door lock and switch assembly to the front panel. Once the screws are removed, lift the door lock and switch assembly then pull it away from the front panel.
1a4b866.jpg

Take the door lock and switch assembly out of the machine. Disconnect the electrical connections then connect it to the new door lock and switch assembly.
febd08e.jpg

Put the new door lock and switch assembly back into position in the front panel and secure it with the securing screws.

Properly put the eased part of the door seal back over the lip of the door opening then secure it with the retaining hoop.
0helpful
1answer

Washer is acting erratic. spin cycle works sometimes. stops half way through cycle sometimes. got a new belt. what's next? pump or timer. both are spendy $ thanks. frigidaire FTR630ASO

The control monitors the door lock prior to and during the spin cycle as a safety feature. The washer will not advance to the spin cycle when the door lock is not activated and stops when the lock is deactivated during the spin cycle.

In your case, the door lock is working intermittently causing the washer to spin intermittently. This is probably due to a faulty door lock and switch assembly or poor connection at the control board or at the assembly itself. Replace the door lock and switch assembly if necessary.

1helpful
1answer

Im having trouble with my maytag neptune tl washer it wont finish the spin cycle

Please see the following Whirlpool / Maytag service manual for Neptune washers.
https://secured.whirlpool.com/Service/SrvTechAdm.nsf/2cd44500d572193285256a45004fd9d6/dc59d905140253e18525729c005765f4/$FILE/Maytag_Neptune_Washer.pdf

On page 3-1 the manual explains that if the washer shuts off during the spin cycle, the problem points to a weak spring in the door lock mechanism.

"Shuts OFF In The Middle Of The Spin Cycle:
During the spin cycle, the machine control
monitors the door lock mechanism to ensure
the door is locked. This is done through the
door lock enable switch. During "lock mode,"
the shaft of the door lock mechanism is
pressed forward by the door lock wax motor,
and the shaft presses in the button of the door
lock enable switch. If the machine control
board sees the switch OPEN during the spin
cycle, the machine control board will automatically
shut the washer OFF. This is caused
by a weak spring in the door lock wax motor.
Replace the complete door lock mechanism.



0helpful
3answers

Maytag Model # MAH4000AWW Neptune Front Load Washer Problem: Door will not lock. All cycles during wash work except the spin cycle.

Clean out your filter after ref. to user's manual. Try some WD40 on the door mechanism (on machine), lock & unlock door 5 or 6 times while machine is off.
2helpful
1answer

Door Lock

door lock blown this sometimes blows tracks off the main pcb behind the control panel. appliance doctor
Not finding what you are looking for?

134 views

Ask a Question

Usually answered in minutes!

Top Maytag Washing Machines Experts

ZJ Limited
ZJ Limited

Level 3 Expert

17989 Answers

Brad Brown

Level 3 Expert

19187 Answers

john h

Level 3 Expert

29494 Answers

Are you a Maytag Washing Machine Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...