CM3530 Cartridge issue: Hi, The printer displays a "Non-HP Supply" installed message for magenta and yellow. The installed cartridges ARE original HP supplies and i even exchanged them from a different machine. They were detected as Orig. HP supply in the other CM3530. I already swapped the cartridge positions (yellow with magenta and then back) but the issue still persists. Any suggestions?

Hi, do note that even if you are printing in black, the printer requires that you have installed functioning cyan (blueish), magenta (reddish) and yellow cartridges as well.

26.0:01 is a bad contact in the Ink Supply System for the yellow ink cartridge. (This can be caused by using non HP OEM ink)

Check that the ISS to Cartridge cable is not damaged and is fully connected to the Ink Supply Tubes PCA.
You can also try switching the magenta contacts with the yellow contacts and see if the problem stays with the yellow, or you now have a magenta problem.
If the problem stays with the yellow, then you will need to replace the Ink Supply Tubes and Trailing Cable.
If the problem moves to the magenta, then you just need to repair or replace the contacts (may just need cleaned)

Good luck !

(My money is on bad compatible or refilled yellow ink cartridges)

You can find the user's guide here which lists all the parts and supplies. Here's the cartridge information from the manual:

• HP Color LaserJet black print cartridge Standard black cartridge CE260A
• HP Color LaserJet black print cartridge High-capacity black cartridge for CLJ4525 models only CE260X
• HP Color LaserJet cyan print cartridge Cyan cartridge CE261A
• HP Color LaserJet yellow print cartridge Yellow cartridge CE262A
• HP Color LaserJet magenta print cartridge Magenta cartridge CE263A

You can use the HP numbers to look for original or after-market replacements.

Try replacing the magenta with another cartridge whether refill or genuine new cartridge. Usually if the cartrige is faulty the retail store you purchased it should exchange it for you. If problem still persist clean contacts where cartridge sits in printer with wet qtip and carefully clean area, also do same to cartridge. Reinstall cartridge and see if the printer will except cartridge. If still havinging issue, bring printer to a certified technician or call HP at 1800-474-6836 for technical support.

Your printer uses the following cartridges:

HP 74 - Black ink
HP 75 - Cyan, Magenta, and Yellow ink
HP 99 - Photo Black, Light Cyan, and Light Magenta

You need Photo Black, Cyan, Magenta, Yellow, Light Cyan, and Light Magenta to print photos. To accomplish this you install the HP 99 photo cartridge where your HP 74 black cartridge usually goes and you keep the HP 75 color cartridge where it's at. I don't know why your printer told you to remove both cartridges, then reinstall the HP 75 color cartridge.

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HP Color LaserJet 2600n Printer - Installing Print Cartridges When a print cartridge approaches the end of useful life, the control panel displays a message recommending that to order a replacement. The printer can continue to print using the current print cartridge until the control panel displays a message instructing to replace the cartridge. The printer uses four colors and has a different print cartridge for each color: black (K), cyan (C), magenta (M), and yellow (Y). Replace a print cartridge when the printer control panel displays one of the following messages: Replace yellow cartridge, Replace magenta cartridge, Replace cyan cartridge, Replace black cartridge. The control panel display also indicates the color that should be replaced (unless a genuine HP cartridge is not currently installed). Change the print cartridge

1. Turn off the printer.
2. Open the front door. CAUTION: Do not place anything on the transfer belt (ETB), which is located on the inside of the front door.
3. Remove the used print cartridge from the printer.
4. Remove the new print cartridge from the bag. Place the used print cartridge in the bag for recycling.
5. Grasp both sides of the print cartridge by the blue handles and distribute the toner by gently rocking the print cartridge from front to back. CAUTION: Do not touch the shutter or the surface of the roller.
6. Remove the orange shipping locks and the orange shipping tape from the new print cartridge. Discard the shipping tape and shipping locks according to local regulations.
7. Align the print cartridge with the tracks inside the printer, and using the handles, insert the print cartridge until it is firmly seated.
8. Firmly close the front door.
9. Turn on the printer. After a short time, the control panel should display Ready.
   NOTE: If a cartridge is in the wrong slot or is the wrong type for the printer, the control panel will display one of the following messages: Incorrect yellow, Incorrect magenta, Incorrect cyan, Incorrect black.
10. Installation is complete. Place the used print cartridge in the box in which the new cartridge arrived. See the enclosed recycling guide for recycling instructions.
11. If a non-HP print cartridge is in the printer, check the printer control panel for further instructions.
    NOTE: When replacing or changing a black print cartridge, a cleaning page will automatically print. This helps prevent speckles on the front or back of printed documents. A cleaning page can also be generated using the control panel or the HP Toolbox.

hi,
do you installing both cartridges (black and colour)?
if you do so, my advice is to reinstall the driver for your printer.

if you install ONLY the black cartridge, and the color cartridge remain the old one, (which in my opinion is the present case), your problem is from the color cartridge.
The color cartridge have 3 colors and this are: cyan (some kind of blue), yellow and magenta (similar with a pink color, but more intense). The problem is simple: in your color cartridge has left only the magenta color, cyan and yellow tanks are empty.

have 2 options:
1. buy a new color cartridge
2. refill the color cartridge.

There is a gray button right of the LCD display that has a black arrow circling clockwise and four color dots (magenta/black/cyan/yellow). Push it until you see the "Rotating to Yellow" in the LCD display, then open up the top of the printer by pushing the big gray latch next to the picture card reader at the right front of the printer. You now have access to the cartridge. pull it out and examine it. If it is a new cartridge, check to see if you pulled the plastic dam strip out (which keeps the toner in place in shipment etc).

This can happen for very old cartridges, even if they still have ink. The cartridges have a shelf life and can lose colors (usual yellow and cyan first) if stored for years.

If this is an original HP cartridge check the cartridge warranty date as shown here. If the cartridges are within their two year warranty call HP at 1-800-HPINVENt or contact your dealer for replacements. If the cartridges are beyond their warranty period then purchase a fresh cartridge.

When buying new cartridges look for the "install by" date on the package. I would look for a package with at least six months remaining before the "install by" date, which would have a year of remaining warranty.

When storing unused cartridges for an extended period keep them in a cool place and keep them upright as they would hang on a store display. This will provide maximum shelf life.

You can verify the issue is the cartridge by carefully blotting the printhead on a damp tissue. A good cartridge would have a stripe of Cyan, Magenta and Yellow, your cartridge will only show Cyan and Magenta.

I am sure that a fresh cartridge will solve your problem.

Regards,
Bob Headrick, MS MVP Printing/Imaging

Issue The printer is working, but the colors in the printed output are not the expected colors. The output may look as if only one color has printed, or as if a color has not printed, or as if the wrong colors have been printed. Solution Complete the following steps to resolve this issue. Step one: Check ink levels If the print defect is minor, it might be caused by reserve mode operation. When the printer runs out of some colors, it can continue printing using remaining inks, but print quality may be affected. If cyan, magenta, or yellow is out, the printer can print only in grayscale.
NOTE: HP cannot guarantee the quality or reliability of non-HP ink. If ink cartridges have been refilled, try replacing them with genuine HP ink cartridges. Replace any empty print cartridges. To access the ink level gauge, follow these steps.

1. Press Setup .
2. Press to select Tools , then press OK .
3. Select Display Ink Gauge and press OK . The ink levels are displayed. Figure 1: Ink levels
   • Each icon corresponds to the cartridge that is the color of the icon. The icons are also in the same order, from left to right, as the cartridges in the printer.
   • If an icon is empty, the corresponding cartridge may need to be replaced soon.
   • The ink levels in non-HP, refilled, and remanufactured cartridges cannot be read by the printer. Instead of an icon, a question mark is displayed for these cartridges. HP cannot guarantee the quality or reliability of non-HP ink. Printer service or repairs required as a result of printer failure or damage attributable to the use of non-HP ink will not be covered under warranty.

Step two: Calibrate the color If the cartridges have not been refilled and none are empty, try calibrating the color.

1. Open the printer Toolbox :
   1. Open HP Solution Center (click Start , then All Programs , then HP , then HP Solution Center ).
   2. If you have more than one printer installed, make sure to select the correct printer tab in HP Solution Center .
   3. Click Settings .
   4. Click Print Settings .
   5. Click Printer Toolbox .
2. On the Device Services tab, click Calibrate Color , then follow the onscreen instructions. The procedure takes about two minutes and requires two sheets of paper.

Step three: Clean the printhead If the steps above did not help, clean the printhead.

1. Open the All-in-One Toolbox :
   1. Open HP Solution Center (click Start , click All Programs , click HP , and then click HP Solution Center ).
   2. If you have more than one All-in-One installed, make sure to select the correct All-in-One tab in HP Solution Center .
   3. Click Settings .
   4. Click Print Settings .
   5. Click Printer Toolbox .
2. On the Device Services tab, click Clean the Print Cartridges , and then follow the onscreen instructions. Three levels of cleaning are available.

Step four: Contact HP If the error still occurs, click the link at the bottom of this page to contact HP.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00707165&lc=en&cc=us&dlc=en&product=1153481&rule=45772