We have this machine in our office and it is giving us tons of grief. Problem being: paper all stuck in the trays and the cartridge where you are suppose to load more staples in can't be put back in.
You need more help than I can give you. Someone needs to take off the back cover and manually move the bins up or down to be able to remove all that paper stuck there. This is the only way to do it and not break a sorter bin, which if that happens, is a LOT more work to fix. The bins could also be jammed on the stapler. Personally I'd leave this job to a qualified tech.
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