Hi I have a Dyson DC24 and the hose has become clogged with dog hairs (I wasn't watching and didn't empty it soon enough). I can't find anything in the user guide which will help with unclogging the hose (but I'm not very good at understanding picture only instructions). Is there any way of accessing the lower bit of the hose to get the dog hairs out?

If your Dyson DC24 vacuum has no suction from the hose, it could be due to a blockage or a problem with the hose itself. Here are a few things you can try to troubleshoot the problem:

1. Check the hose for any blockages or kinks. Remove any blockages or straighten out any kinks to restore suction.
2. Check the hose for any visible damage, such as holes or cracks. If the hose is damaged, it will need to be replaced.
3. Check the hose connection points to make sure they are secure and not loose.
4. Check the filters to make sure they are clean and not clogged. If the filters are dirty or clogged, they can reduce suction.
5. If the problem persists after trying these troubleshooting steps, you may need to take the vacuum to a repair center for further diagnosis and repair.

HI, it's Jim from Crucial Vacuum!

If your Shark vacuum is clogged with dog hair there are a number of general maintenance cleaning tips you could perform to help keep your vacuum working at its peak performance.

First let's check out your brush roll. Is there dog hair wrapped around the roll itself? If so remove it by pulling out the dog hair, or use a razor if its tightly wrapped around. Manually rotate the brush roll to help unearth any hidden clogs behind the roll.

If there's dog hair throughout your unit be sure to empty the dust cup after every use. When the dust cup isn't emptied often this leads to clogs and a loss of suction.

Also, be sure to check your vacuums hose for any clogs, or clumps of dog hair. Stretch the hose out as far as you can. If you notice a clog in a hard to reach place use a broom handle to unclog it.

Your Shark vacuums filters may need to be replaced, or washed and may be a source for a lot of the dog hair in your vacuum. Wash and clean your unit's filter weekly. To do so, empty your filter screen outdoors to take off any excess debris and then clean under running water until the water comes out clean. Allow the filter screen to fully dry before inserting it back into the unit. This may take up to several hours.

You can purchase replacement parts for your Shark direct from Crucial Vacuum with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

http://www.crucialvacuum.com/shark.html?limit=all

I hope this was helpful. If you would like further assistance, please feel free to give us a call at 877.750.9239. We have helpful and friendly customer care representatives on the line ready to assist you.

Jim Thompson
Crucial Vacuum Customer Care
http://www.crucialvacuum.com

Because either the connection is broken or more likley the drive belt is broken or there is too much carpet fluff, cat/dog/human hair on the brush.

Hi Stacy, it's Jack at Dyson.

We wouldn't recommend attempting to wash or submerge any of the hoses on your DC24. Any residual moisture could cause damage not covered under your machine's guarantee, potentially resulting in a chargeable repair.

It's normal for the hose to become discoloured after a period of use - you can remove any external dirt or residue with a soft, dry cloth.

If you'd like some further advice on this from our experts, please give us a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Hi there,

I'm sorry to hear your DC24 doesn't seem to be picking up as well as it should be. From your description of the issue, it sounds as if there may be a blockage in the machine - to locate and remove this, please follow the steps shown in our online Support guide:

http://www.dyson.co.uk/support/dc24/dc24-multi-floor/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usual/how-to-wash-filters/check-suction

You may also want to take a look at the video below to make sure you've washed the filters as we recommend. Use cold water without detergent, and allow at least 24 hours for them to dry completely somewhere warm before replacing them. In normal use, this should be done at least once a month.

I hope this helps - if you'd like any further assistance or advice, please give our customer Helpline a call on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Hi Colleen,

I've responded to your previous question in the Dyson DC15 category, but if the model you own is actually a DC24, the directions for checking everything is correct with the machine will be slightly different. Please follow the steps shown in this support guide instead:

http://www.dyson.co.uk/support/help.asp?article=1492&product=DC24-ALLFLOORS

If you can't find any blockages but are still concerned about performance through the hose, please call us free on 0800 298 0298 (UK), or 1866MYDYSON (US) so we can help.

Kind regards,

Jack
Dyson Online Customer Support

Hi there,

We wouldn't recommend using your DC24 to pick up damp baking soda, as it's not designed or tested for this purpose. To check your cleaner for blockages, please follow the simple steps shown in our online guide:

http://www.dyson.com/support/help.asp?article=1120&product=DC24-ALLFLOORS

It's also a good idea to wash the filters - you can find out the correct way to do this by watching our video demonstration embedded below.

Hopefully, following these steps should resolve your issue. However, if you're still having difficulties, please get in touch with us directly so one of our experts can run through some troubleshooting steps over the phone with you. You can call us free on 08002980298 (UK), or 1866MYDYSON (US).

Kind regards,

Jack
Dyson Customer Service

Hi there,

Sorry to hear you're having a problem with your DC24. Resetting it is simple: after checking the brushbar is free of threads, hair and other obstructions, turn the cleaner to face you. You'll find the reset button in the red recess on the left-hand side of the cleaner head. Use the blunt end of a pencil or something similar to push it in until you hear an audible 'click'.

For more detailed information on how to clean the brushbar and check the cleaner head for blockages, you may find it helpful to visit www.dyson.com and click on 'Support':

http://www.dyson.com/support/help.asp?article=1129&product=DC24-ALLFLOORS

If you find you're unable to get the brushbar started again after cleaning and resetting it, please get in touch with us free on 08002980298 (UK), or 1866MYDYSON (US). One of our experts will be happy to provide the assistance you need.

Kind regards,

Jack
Dyson Customer Service

Hi there,

You should be able to clear the blockage in your DC24 hose by following these simple steps: http://www.dyson.co.uk/support/help.asp?article=1513&product=DC24-ALLFLOORS

This should resolve the issue, but if you need any further help or advice, please get in touch with us, free, on 08002980298 (UK), or 1866MYDYSON (US), so we can provide assistance.

Kind regards,

Jack
Dyson Customer Service

Some dog hair is extremely difficult to manage. You will just have to keep an eye on it and empty the collection bin every time u use it. Joe