Download malwarebytes (free version) and do a full scan in safe mode ( boot up pressing F8 and choose safe mode)
You could try running safe mode and trying to scan your pc with the webroot software
Hello Sharlise, I think the best way to do it is contact their customer support directly.http://webroot.pcperformancetools.com/su...
mm post is over 3 months old :)
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SOURCE: webroot spysweeper won't sweep
Webroot has a main page where one of the tabs across the the top is 'Shields' Click on that tab and set all shields on except the e-mail one. That one makes a mess on Outlook Express. I also dropped back a few versions since the latest one kept yakking about a shortage of drive space when there was no problem. As to alerts the program will give an ' Alert' when it thinks that a sweep is overdue. I just click on 'sweep later' and minimize the alert.There are also some good anti spyware 'freebies such as AVG and SpyBot Search and destroy
SOURCE: webroot spysweeper won't sweep
i had the same problem getting also an error message when i would log in about a valid definition file and go to program option page to update the definition file, after trying fixes from others i found one that said to reboot computer and put in safe mode, then open spy sweeper in safe mode, everything was in large print and nothing was turned on, so i rebooted the computer again and this time when the screen came up came up normally and not in safe mode and most of all there was no error message, my spy sweeper is now opened and now it is sweeping like it is suppose to do i don't know who was the person that posted the resolution but thanks it works so everyone try it.
SOURCE: webroot connection engine lost or terminated
That means that the spyware had damaged the spysweeper software , and probably also the system.
The best solution in this case is saving all your data, then formatting the disk and performing a new system installation.
Beforeformatting and reinstalling windows you can try the following software,it is one of most powerful, it is safe, and it is free.
Spybot - Search & Destroy - Free software downloads
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