MY suggestion would be to take to a local jeweler/watchmaker to see if its the battery. They should have a battery tester to check to see if that is the case. Probably is.
If its NOT the battery, it seems like its defective and I would start inquiring where they bought the watch. I know. Tricky, because it was a gift, but well, they would want to know too
Good luck and let me know if that helps!!! J
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