This sounds like a problem with the mechanism of your player,it is probably stuck.
What you should do is to open up the player and try to open the door with your hand by pulling it,check to see what is stopping it from opening and clear the object stopping the door from opening automatically
Please note that it might just require oiling the door wheel to make the door open and close automatically.
Testimonial: "Thank You, I will give it a try this week end."
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