Ricoh Aficio 2022 Black and White Copier Logo
Posted on Aug 23, 2010
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Hi, we cannot print to the Ricoh Aficio 2022. I have connected to the printer by pinging the IP address of it and it is OK. The 2022 can still photocopy. I have tried a test page and nothing prints.

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gggg

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  • Master 904 Answers
  • Posted on Aug 23, 2010
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Joined: May 26, 2010
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Are you sure no other device on your network has the same IP address? (Turn the copier off and trying pinging that IP address to make sure.)

Do you have the Ricoh 2022 driver installed? You can download it from Ricoh-USA.com if you don't have it.

  • 3 more comments 
  • phil829 Aug 23, 2010

    Hi there, definitely only this on that IP address. I already disconnected the CAT5 cable when pinging and the pinging stopped. Once reconnected it continued pinging. I am just about to install a new PCL mini driver - may work !

  • phil829 Aug 23, 2010

    new driver didnt work either

  • gggg Aug 23, 2010

    Do you have the copier set up as a network printer on a TCP/IP port?

  • phil829 Aug 23, 2010

    Hi, it's currently on the TCP/IP. Just seems strange as it's been working for nearly 18 months without any issues and I've even had our IT guy in and he says all is OK at our end with the PCs. We do have the correct drivers installed too.

  • gggg Aug 23, 2010

    That is very weird. If you look at the Ethernet port on the back of the copier, are either or both of the lights (amber and green) on or blinking?

    You didn't install any new firewall software, or change firewall access rules, did you?

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