There was a great deal of ice on the bottom. I hace cleared that. However, the drain is not draining. There does not appear to be a drain pan, but a bowl -type thing coonnected to the hose. Another thing, the hose itself might be clogged. The Model # is FFU14FC4CW1

there should be a drain hole at the bottom of the freezer that goes to a evaporation pan underneath. check to see if the drain is clogged. in areas with high temps and or humidity there will be excessive moisture build up,the more the door is opened the more moisture (condensation). Clear the drain, it may just be blocked by ice, MAKE SURE THE UNIT IS LEVEL! This will let the moisture drain properly and prevent ice build up.

Open freezer, remove lower crisper & look for solid ice on freezer floor & area at rear of freezer. If present, defrost drain is restricted. Depending on make & model remove ice, remove rear wall and clear defrost drain trough and drain path. Verify by removing kick panel, pour a cup of near boiling water through drain and watch as it drains into pan. Once clear, pour one ounce of bleach into drain tube. Also check as water is draining into pan that the pan is not leaking due to pan cracks. This solution is based on the fact that you are stating no hoses are bad.

drain is plugged up were it is normally drain to defrost the freezer completely find a place to store food in freezer for a few ours leave door of freezer open pull out all shelfs and lay a few tools down at bottom of freezer were you seen the ice build up after you have done that pull ref away from wall take back of bottom look fro drain pan with a turkey baster send water thru back of freezer inside if water still flows back out into freezer drain tube is still clogged use warm water when doing this if you see drain pan full of water use a shop vac that can deal with water suck out water send water again water should go strait to drain pan if still flows out may have to remove drain tube

This sounds like your Defrost drain is cloged. Do not chizel the ice. use hot water or a hair dryer to remove the ice. Now your either going to be lucky or a little unlucky. look at the back bottom area of the freezer and look for a hole the size of a dime. This is the defrost drain if you see it. If you don't then you will need to pull the power plug from the machine and remove the back wall of the freezer to find the drain. Then you can defrost the ice and then pour hot water down it the defrost that ice and get the drain clear. Its not good practice to shove things down the tube to clear the drain. you could break the tube. if you half to use somthing like a zip tie that is flexable.

Once the drain is flowing water your clear and can put the back wall back together. and plug the machine back in.

Keep in mind that you will need to remove the food and have a place for it while you are working on the machine.

one more thing. try not to pour more that 2 to 3 cups of hot water down the drain. The pan may not hold much more and will spill on the floor behind the machine.

Your evaporator coils frost up in normal use and every eight hours or so the entire unit shuts down and the defrost heater comes on to melt the frost. This cycle last about 20 minutes. The melted frost drips into a drain pan and through a drain tube to the drain tray under the freezer/refrigerator where it's evaporated by the condenser fan.


Your drain tube may be stopped up with ice at the upper end because it drains too slow because it's stopped up at the lower end in the evaporator pan under the unit at the floor. It can get dust and mold in it. Once you get the ice out at the top a little pressure with a turkey baster will usually clear it out. Flushing it out with hot water and clorox may help

Your drain tube may be stopped up with ice at the upper end because it drains too slow because it's stopped up at the lower end in the evaporator pan under the unit at the floor. It can get dust and mold in it. Once you get the ice out at the top a little pressure with a turkey baster will usually clear it out. Flushing it out with hot water and clorox may help.
Make sure it drains quick enough to prevent refreezing. . The drain should be located below the evaporator coils on the lower back of the freezer.

Is the drain pan underneath overflowing? If so the water filter may be clogged and the water leaking past it to the pan. The normal amount of water from the defrost cycle shouldn't fill it up. The condenser fan usually evaporates the water by blowing the warm air on the pan.
There could be a leak because or the defrost drain being stopped up but this usually comes out the bottom of the freezer door.
Your drain tube may be stopped up with ice at the upper end because it drains too slow because it's stopped up at the lower end in the evaporator pan under the unit at the floor. It can get dust and mold in it. Once you get the ice out at the top a little pressure with a turkey baster will usually clear it out. Flushing it out with hot water and clorox may help.
Make sure it drains quick enough to prevent refreezing. . The drain should be located below the evaporator coils on the lower back of the freezer.

Hello, this sounds like you have a blockage in the drain tube, remove bottom shelf from fridge and remove the styrofoam..you may see ice build up...melt ice with hair dryer/heat gun...you will see a pan below evaporator...melt ice in pan...dry water up in pan with paper towel...now you should see a hole in pan that leads to drain tube...pour some hot water in pan..wait a couple minutes..mop up water and repeat this step 2-3 times....once you have done this find some flexible curatain wire or electrical wire..poke down the hole until you see the water drain..now it is clear..put back panel back and you are good to go. The reason you see water in the Freezer is because the water has been leaking into the freezer instead of running into the drain hole...Please feel free to comment again if you need any further assistance. Mike

You have a blockage in your drain tube, at the bottom of the metal tray there is a hole which is connected to a tube which runs down the back of your refridge to a pan next to the compressor. It is an easy fix have done this 1000's times. Remove back panel in freezer, grab a heat gun or hair dryer and melt the ice it the bottom of tray. Clean the water in the tray with some paper towel next get some hot water in a measuring jug and pour into the pan(hot water will help melt ice in tube) repeat this process a couple of times and then get a curtain wire or something flexible to push down the pipe to clean the blockage...you will know when the blockage is clear because the water in the pan will suddenly drain off....put cover back on...make sure to unplug appliance before servicing...hope this helps :)

most commercial freezers have a drain to the back of the compressor area where the condensate goes into a pan and is boiled off into the air by a loop of hot gas tubing in the pan or an electric heater in the pan. when it defrosts the ice on the coil melts and the water flows out . if the tubing gets plugged the water flows out of the pan and down into the bottom of the box where it refreezes on start of the next refrigeration cycle. clean and clear drain with a shop vac or air hose where water can flow out of pan under the evaporator coil when it defrosts. if you have a domestic residential freezer , most of these have no defrost and neeed to be shut down and manually defrosted every few years. if you leave the door ajar or it doesn't seal well ice builds up and can accumulate in the bottom as frost etc. it would be mosyt unusual for a residential box to have a defrost clock, drain and all, but possible and same rules apply. find the drain and clear with shop vac .