It sounds like you need to adjust the size of the ice cubes.
If they stick together in a long row, to much water, and then of course if they are too small that is also a problem. All you have to do is remove the outer cover of the icemaker and look for the set screw. It will stand out from the others. and be marked with a Plus and a Minus sign. Whichever you are having the problem with, adjust accordingly. I would try 1/4 turn increments. See how that works after One day and then re-adjust as needed.
Hope this helps you out.
Bill
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