SOURCE: Honda EMS 4500 Generator - High Voltage Problem
As far as I can tell on the wiring diagram for this generator there is no voltage regulator unless it's incorporated with the auto throttle unit.
To lower the voltage you need to lower the speed of the generator engine. To do this there should be a screw on top of the engine under the tank when your facing the recoil. This screw presses on a arm that controls your governor. Turning it in (righty tighty) will increase rpms, turning it out will lower them. You should see the voltage change on the voltmeter.
SOURCE: I have a honda generator em2500x voltage problem
My E2500 did this. Turned out to be dirt in the brush holders causing the
brushes to have less pressure in the slip rings. Stopping and restarting
joggled the brushes to make better contact until they wore down again.
Pull your brushes and make sure they slide easily in your holders. Also
you may need to replace them if they are worn too much or clean the
slip rings. Good luck. Doing your own repairs is fun.... especially when
they work.
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