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When this happens you can try the wide/picture format/view mode button on your television's remote control first. If your remote does not have one or if this does not correct the problem check the resolution on the cable box next. If your television displays 720p make sure the cable box is set for 720p, or 1080i if the television supports that resolution. First you have to make sure your tv in on the right input not the tv tuner input. Then use the hdzoom# button on the cable remote. If you have a satellite remote it might say format or aspect or you might have to go into the cable box/satellite receiver menu and choose 1080i crop or 1080i stretch to get the right picture size.
It appears that on this television you can only adjust the picture size when you are using the twin picture feature. You must adjust the picture size with your other remote control. Since I do not know whether you are connected to a cable box or a satellite tv box or a blu ray player or a DVD player I cannot be very specific. On your other remote control you should had an hd zoom button, aspect, format, ratio, #, or etc. Those buttons change the picture size. The other factor determining picture size is the resolution the equipment connected to your tv is set to. This tv supports 1080i but you should also try setting the connected equipment to 720p or 480p or 480i. Also the connected equipment may be connected to your tv in two places so make sure you are on the correct selection using the tv video button on the Sony remote.
I just had this problem and got it solved. The issue is that your cable box is likely set to the wrong aspect ratio, so your tv will not be able to display the picture properly without this setting changed. On my cable box(Pace), you need to turn the power off to the cable box using the remote. Then hit the menu button on the remote and a new menu will appear on the screen. Change the aspect ratio to 16:9 and you should be all set. Hope this works for you too.
With TV powered off, use remote control to successively hit DISPLAY, 5, sound volume +, and POWER all within a second of each other. This takes you to the Service Adjust Mode and the first thing that appears is the Horizontal Size Adjustment "HSIZ". Press numbers 3 or 6 to make the picture larger or smaller. Other things can be adjusted by using numbers 1 or 4 to go through the list but you could really screw up your TV so don't do anything unless you are sure about it. When you're finished hit MUTING and then ENTER to save the changes.
I had the same problem with my westinghouse 47 inch HDTV. It turned out that someone had inadvertently hit the "format" key on my satellite (Direct TV) TV remote controller. If you have satellite TV you might want to check this out. I set it back to the previous setting and I get the entire screen. Hope this helps someone.
Well lets try the simple things first, Go to the TVs menu using the original TV remote and find the icon or menu that says Captions, in that menu turn all the closed captions OFF. Second there is a button on the original TV remote that says format, push this till you get to a screen that says FULL in the upper left corner. That should resolve your problems, If closed caption still comes through then we need to know if this set is hooked directly to cable or goes through a cable box. It sound like you simply had the closed caption turned on and the screen in one of the zoom formats this TV provides
If the television is connected to a cable box such as Time Warner's HD box, the picture mode can be changed by pressing the '#' on the cable box's remote keypad (where the channel numbers are). This cycles the picture between zoom, normal, and stretch which could be cause of your problem.
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