My mp3 froze which wasn't a big deal. so i rebooted it up and everything and it refreshed the database. except this time it kept only 60 of my nearly 600 songs. so i go home i delete whats left and go to put it all back on again and it freezes while saying connected. i have reformated it from windows media player 11 and from my computer and i did the hold down the record button until 16 mp format shows up dozens of times. still everytime i try to download something it downloads one song (if that) and the rest are errors. i bought a new battery and usb so i know it has nothing to do with them.
someone please help me!!!!!
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
SOURCE: freezing at refreshing database
Download the Sansa Firmware Updater and update the firmware - available from Sandisk's website.
These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.
Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor
SOURCE: my e280 is frosen on Refresh Database. What do I
Mine did that, and I had to reformat. I believe this is how I did it (note, mine is not a Rhapsody type, that one is different in many respects):http://www.sansacommunity.com/forum/thread/11221/How-to-format-an-e200/
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my sansa has a revolving circle thing for the volume. so i tried all the other buttons but all it said was "Load main image failed. Switch to Recovery mode." and when i plugged it in without holding any buttons it said the same thing.
im not sure if my sansa is a 250 or 280 cuz my computer calls it a 250 sometimes but the back of it says 280??
i am still in desperate need of help. someone please help!!!
computer does not detect player
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