Hi have you tried turning machine off at plug for a min then power back on put on a cycle press start. wait till it starts to fill and press stop and hold down the reset button till it beeps and wait till door unlocks. Or a quick way to open the door is unclip the foot kick stopper at bottom front of machine and pull the emergency door open which is a thing peace of hanging plastic. if none of this works try starting a cycle then press stop soon as it starts to fill and turn off on machine not at plug. hope this helps.
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