Error code Hello Benimur, Can you decipher the code numbers on the failed fax that returns a page with a error code number 321*.message says "A communication error has occurred during the fax transmission". This occurs when I am faxing to some clients and not to others. Mike.

"Unable to Print 49" occurs when:
- there is a mechanical malfunction
1. Confirm the error message appearing on the display.
- If "Unable to Print 49," continue to step 2.
- If a different error message, click here to search for that error message to locate the appropriate troubleshooting steps.
step 4.
- If "Unable to Print 49" returns, skip to step 5.
step 5.
Warranty and Service Options.
- If you want to confirm and transfer faxes, continue to step 6.
- If you only want to transfer the Fax Journal Report, skip to step 7.
Warranty and Service Options.
a. Press Stop/Exit to temporarily clear the error message.
b. Press Settings.
c. Press ? or ? to select Service. Press OK.
d. Press ? or ? to select Data Transfer. Press OK.
e. Press ? or ? to select Fax Transfer. Press OK.
- If "No Data" appears, there are no faxes to transfer. Press Stop/Exit. Continue to step 7 to transfer the Fax Journal or if done transferring skip to Warranty and Service Options.
- If there are faxes in memory, you'll be prompted to enter a fax number. Enter the fax number, including the 1 plus the area code. Continue to step f.
step 7 to transfer the Fax Journal or if done transferring skip to Warranty and Service Options.
Warranty and Service Options.
a. Press Stop/Exit to temporarily clear the error message.
b. Press Settings.
c. Press ? or ? to select Service. Press OK.
d. Press ? or ? to select Data Transfer. Press OK.
e. Press ? or ? to select Report Trans. Press OK.
f. Enter the fax number, including the 1 plus the area code.
g. Press Black Start. The Fax Journal Report will transfer to that number.

Hi,

Are you able to send fax to another # ?. Error 420 & Error 321 is mainly due to transmission of signals or incompatibility issue.

Try reducing Fax speed and turn off ECM from Fax menu and check.

Regards,
Sean

Hello and Welcome to FixYa!

Sir/Ma'am these error are basically due the Communication error of Receiving/Remote Machines. But each error shows different meaning.If during fax you receive the Error 348 then it may be because of several reasons like:-

1. The remote machine failed to respond to a fax command from the local machine because the connection was interrupted. These errors can occur if the phone lines in the area to be faxed are old or there is noise,Other reasons can include power outages and other power-related problems.
   
2. When The call-waiting service can cause this error or the remote user pressed the Stop key while the reception was in progress.
   

You can solve the Error 348 by the following

• Retry the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.
  
• Disable ECM. Errors might still occur, and might result in a degraded image quality on the received page. However, the ability to send the entire document will be improved.
• Try sending at a lower transmission speed.
  

If during fax you receive the Error 321 then it is because of:-

1. There was a communication error with the receiving fax machine due to poor telephone line conditions.

You can solve the Error 321 by the following:-

• Set the receiving machine to receive at a slower transmission speed
  
• If the session fails after sending several pages of a large document, resend the document as several smaller documents.
  
• Retry the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.
  

If during fax you receive the Error 358 then it is because of:-

• The remote user pressed the Stop key, causing the session to be terminated.
  
• The remote machine encountered a system problem such as no paper or a paper jam. This prevented the fax from receiving any more pages, and caused it to terminate the session prematurely.
  
• The call-waiting service can cause this error. The click, heard for an incoming call, is actually a momentary disconnect of the line.
  
• The remote machine encountered an incompatible feature causing it to terminate the session.
  

You can solve the Error 358 by the following:-

• Configure the remote machine for document reception by clearing any paper jams, loading sufficient paper, and clearing any other error messages.
  
• Configure the local fax machine to use a slower reception speed.
  
• Enable or disable the ECM setting.
  

I hope this solution helps you and you have clear picture in your mind.

Let me know if you have any confusion in your mind


Sir/Ma'am, Your Rating as Five Stars for this solution and Words of appreciation as Feedback for me will be really esteemed
Thank You for taking my service

Concerned: Muhammad Uzair Team : FixYa

COMMUNICATION ERROR (Code: 43, 44) means that "A line problem occurred". There might be a problem with the phone jack where your fax machine is connected to. Try to connect the telephone line cord to a different jack and try again.

The device has a communication malfunction.

possible diagnostics to be performed

1. The communication lines or phone connectivities are malfunct, consider unplugging each modem properly reconnecting taking keen observation of jack areas on the fax machine, and the external areas on the router units splitting the signals.

2. The fax machine paper feed system is clogged possible inspection of the tray areas making sure to unclog stuck paper.

a. The fax machines provides an image measurable in laser signals required to produce results immediately. Any delay in the signals or data when arrives in fax machine could cause incomplete imprint

3. The fax machine could have many messages queue causing delay malfunctions.
a. The type of signal splitter available at the location could cause to delay, where a delay excapes signal recognition on the paper only producing a few data records

important notes

1. consider acquiring a fax consigment at a time

2. consider distributing fax loads to another infrustruction

Error 232 is a connectivity message

1. possibly caused by accidentally unplugging a connection and reconnecting while fax machine was powered on.

2. possibly caused by connecting another fax machine to the set up of infrusture without performing system restore to intergrate all devices connected to the network.

3.possibly also caused by a computer program malfunction.

a. consider reinstalling the programs that connect the fax machine; for example access the computer networking infrusture icons located in the control panel area of the computer programs list bar to perform networking diagnostics for the fax machine

instruction s of performing a fax network reinstallation

1.The networks on the computer housing every additional peripheral device like faxes all share with printers, game consules and several recognisable within the computer server or mainframe computer. A wireless connectivy of several connection compromised the intergrity of some devices.
The response to the problem in computer sending a message with a number to make possible locating the by expert technictians.

2. Several peripherals connected to the computer server produces error messages readable where huge numbers being sysbols of easy problems only on a computer performing several resposnibilties, in which sitaution of faxes, the error 232 could be the number of faxe assigments failures, or number faxes waiting to be completed.

Sending Confirmation
This report shows the fax number, the number of pages, elapsed time of
the operation, the communication mode, and the communication results.
You can set up your machine to print the message confirmation report in
one of the following ways (see page 5.3):
• Automatically after each transmission (ON)
• Automatically only if an error occurs during transmission (ERR)
• No report printed at all (OFF). You can print this report manually at
any time you want.
SENDING CONFIRM - A confirmation report shows whether the
transmission was successful or not, how many pages were sent, etc.
Select ON to print a confirmation report automatically each time you
send a fax.
Select OFF to turn this feature off.
Select ERROR to print only when an error occurs and the transmission
was not successful.

If you are doing this an the error is appearing then try removing the area code. Alternatively if you are not dialling the local number with an area code try adding the area code to the number. If that fails then try dialling the number with a telephone plugged into the Telco socket of the machine or directly in to the Telco wall socket to see if it responds to a local only number. If you continue to have problems then contact your local Telco supplier to sort out your problem.

Clarence,

If the problem is the Communication Failure, try to reprogram the Home Security System. The codes that you need are indicated in the user's manual. If reprogramming the Simon would not resolve the problem, try to get the master code from the manufacturer.

Reprogramming the device should resolves the issue.

386

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394

395 The machines were unable to complete the handshake.

*Try to send the fax at a time when telephone line conditions have improved

First, check your fax's phone line. Put a regular phone on it and check for dial tone and line noise. If the line is dead or noisy, this will cause a problem. 
You can also try dialing your fax number from another phone and see if the fax unit picks up the line and starts initiating communication. (sounds like modem noises)