Hello and thanks for using FixYa.
Often when the machine gets stuck in such a way, the hard drive could be faulty and its causing the computer to hang. If you are outside of warranty, you could open the cover of the computer and disconnect the hard drive from the mainboard. (thats 2 cables that are easy to connect and disconnect) if the machine works faster with the drive removed it confirms that its faulty.
Try connecting it again and see if its stuck again, you could also try connecting the hard drive to another connector on the mainboard and see if it helps.
If this has no effect let me know.
Typically, red. That is the data cable for the hard drive (hard drive on picture, contains all your files) The wider connection next to it is a power connector.
It is enought to disconnect the red cable while the machine is powered down and all cables disconnected from the back.
Remove the rest of such red cables and try again. from dvd drive and from other hard drives if any exist.
okay, go ahead and reconnect the red wires to the drives, it is not a big deal if they get mixed. aslong as they are connected.
it seems like that the mainboard is faulty or the bios is corrupt and its stuck due to that.
I had a similar problem with a faulty mainboard long ago, it got stuck on its Asus welcome message that would get displayed when it was turned on.
Seems like that the computer may need to get its mainboard replaced, are you in warranty? You should get HP to take a look at it, and repair it under warranty. Unfortunately since the computer is stuck and it didn't improve when the drives where disconnected, we can't do much at all, or are you able to open the setup or bios? probably F1 , F2 or possibly DEL button. if you do get into bios or setup, find a way to restore default values, it should say "restore defaults" or similar in there somewhere.
It was NONE of those issues for me! After unplugging the hard drive, memory, etc. there was no positive change. Then, I decided to unplug all USB devices and plug them back in one by one. It turned out that the incoming USB port on my monitor was bad. I would never have guessed after reading all posted solutions!
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Thank you. Are these cables easy to identify?
I've gone through the steps and nothing change. The loading the boot menu is at the bottom of blue screen.
Since i'm not that familiar with the inside of a pc i've unplugged what I thought I should but still nothing. I really don't know what to unplug other that the red lines and the dvd.
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