Our webroot software is stuck on "loading". It won't load. Nothing happens when I go to the Windows security suite to try and turn it on. Turning the firewall off and re-loading did not help either. Have also tried downloading the free malware webroot software, but it won't run because our current software is "running". Any suggestions??

THIS HAPPENS BCZ OF SOME VIRUS, JUST BACKUP YOUR SMS'S FROM PC SUITE, THEN FORMAT YOUR PHONE AND THEN RESTORE UR SMS'S USING PC SUITE FROM PC OR LAPTOP

Is your subscription expired?
I would recommend uninstalling webroot and installing Avast
http://www.avast.com/index
They have a brand new virus protection scheme called sandboxing and its quite advanced. Plus its free! Better than norton or webroot by farrrrrrrrrrr.
Have a nice day

You may have another anti-virus program running which is preventing you from running your Wbebroot program. You can only have one anti virus program running at a time as they usually conflict with one another. With XP, you may have downloaded Microsoft Security Essentials. You can see if it's loaded and running by clicking on Start, Control Panel, Administrative Tools, and Services. Scroll down to the "M's" and see if the "Microsoft Antimalware Service" is listed. If it is, double click on it, and then stop the service by clicking on STOP. Then change the :startup type" to Manual and click on apply and OK. After you do this (or if the Microsoft Antimalware Service is not listed) perform the following.
Shut down yur PC and then power it back up. Immeadiately start tapping the F8 key until you see a menu titled "Windows advanced Options". Use the arrow keys to highlight "Safe Mode with Networking" and press enter. At the log-in screen click on Administrator and then click on "yes" to proceed into safe mode.
Windows will load witha minimal set of drivers. Now put in your Wbroot CD and try to load the program. If if dowsn't load, use "Add Remove Programs"in Control Panel to remove the program, After the program is removed, shut down your computer, start it again in safe mode, and then you should be able to load your Webroot software.
Finally shut down your computer and restart it in the normal manner, If Webroot still will not function, some other program you have loaded is interfering with it. You will have to find and remove the program or contact Webroot for further assistance.
If you have any additional questions contact me by clicking on the "Add a comment" link located under your problem description on FixYa. Also, if you believe that this information was helpful to you, please return to the FixYa website and rate my response to your question.
Best regards,
Yavacotech

try installing webroot on his computer and run the scan, See if works.

hi there, the program may be experiencing some problems with the startup. If it is still doing this, try going under run, type in services.msc and look for webroot antivirus, hit restart and see what happens. If it still doesn't load, try reinstalling the software and see what happens.

Try to access an anti virus online scanner then try to access windows update if you are unable to access these sites you have Win32.Worm.Downadup.Gen. It prevents any access to any anti virus software and windows updates it also turns off any installed anti virus updates. Removal is actually really simple just go here
http://www.bdtools.net/download-removal-tool.php

Are you running another antivirus program at the same time?

this will cause it to hang, maybe reinstall the program (repair) and see if this helps

install Mcafee 8.5i Enterprise version..........

SPEAKING WITH MY EXPERIENCE GET SOMETHING ELSE.

FREE SPYWARE
Download Spybot Search & Destroy. Restart computer, then run Spybot to see what spyware comes up, AND DELET IT.

FYI---Virus Protection-- 2 programs of virus protection will conflict with each other and will actually cancel out the protection. SO just download one.

Running Spybot Search & Destroy with EITHER Avast or Avg (great Free virus protection programs ) will keep a computer in good working condition. FREE

HERE ARE SOME LINKS, THAT WOULD BE BETTER:
NEW *****Somthing new FROM MICROSOFT.*** 2009 ---Security Essentials
http://www.microsoft.com

*****Spybot - Search & Destroy 1.5.2 ****
FREE SPYWARE
http://www.download.com/Spybot-Search-De…

****Avast ***FREE ANTI VIRUS PROGRAM
http://www.avast.com/eng/home-registrati…

****AVG ****FREE SPYWARE PROGRAM
http://www.free.avg.com

**Ccleaner*** FREE
http://www.download.com/3120-20_4.html?q…

***Malware**** FREE
http://www.malwarebytes.org/.

$ *** KASPERSKY ***
http://www.kaspersky.com

There are alot of $ anti-virus and Internet security programs out there,

ie: Norton, McAfee, Panda, Bitdefender. If you would like to pay $ then get ***Kaspersky***-- 2010 , I feel that is the best for your money.

REMEMBER TO KEEP UP THE DAILY MAINTENANCE ON ALL OF YOUR COMPUTERS.!

Good Luck. If you think this is good information, , please rate me.
Thanks :0)

GO INTO WEBROOT AND PUT IT IN THE ALLOWED SITES AND DOUBLE CHECK ALL YOUR SECURITY SETTINGS ....USE ONLY ONE FIREWALL IE: MICROSOFT OR YOUR ANTI VIRUS BUT NOT BOTH . THIS CAN CAUSE A CONFLICT AND IF YOU HAVE A POP UP PROTECTOR ALLOW THESE SITES OR TRY TURNING IT OFF ? HOPE THIS HELPS