Hi,
Sometimes when reinstalling Norton, or just renewing the license, it uses some of the data from the previous installation.
Check the Symantec website for specific problem first, you are not the first guaranteed!
The best and assured method is to download the
Norton Removal Tool and remove all products, just uninstalling won't do it. Then reinstall (you may find you have another years subscription!). Be sure to save your license information before total removal.
A few notes:
Norton is the best, the 400 lb gorilla on the block. Some will try to convince you otherwise. I wont enumerate the reasons, but it does what it is supposed to, and many, many users use it successfully.
Don't renew, buy new! There is usually not a big cost difference between the renewal, and the latest program. You don't gain much in effectiveness but you do get the latest user interface and program improvements.
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