You can adjust the volume on both your phone and on the headset itself. The H500 has volume buttons on both sides of the device, one on the "top" and one on the "bottom" of the piece. I am including a manual here for you so you can see it, with a picture and diagram as to where the volume adjustment is.
This is the manual:
http://www.motorola.com/mdirect/manuals/QG-H500_9494A56O.pdf
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Tim
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