Agitator not spining properly to pull clothes down into water

Check your cogs. Pull the top off agitator off and look inside.
Depending on model has different typed of cogs that slide and catch when working properly. The do wear out.
Also known as "dog ear cogs". Very cheap parts. $2.

can you have the door open all the way to see if the agitator spines all by its self or you can held the agitator with your hand if you can then you need a new agitator dogs part number 80040



the agitator dogs look like this pic below

Top-loading washing machine has an outer tub that fills with water and sits stationary as well as an inner tub with holes in it. The inner tub has an agitator that attaches to the drive shaft. A drive belt turns the drive shaft, causing the agitator to move back and forth. Broken seals at the bottom of the agitator, or a broken belt, may cause the agitator to perform inefficiently and leave your clothes dirty

In order to properly wash clothes and prepare them for drying, a washer must agitate or spin the load. This helps wring excess water out of the clothing. If your washer has suddenly stopped spinning properly, you will notice that your clothes will be sopping wet when the washer is done. Typically, there is a simple reason for this problem that you can fix without calling in a professiona

1 Check the lid switch. You will notice on the lip of the lid there is a small stem that hangs down. This fits into a hole on the top of the washer housing and tells the washer the lid is closed and it is safe to spin the load. If the switch is faulty or has been blocked, the washer will not agitate or spin.

2 Clean out the switch receptacle. Use a multipurpose cleaner and a sponge (not a paper towel, it can shred and get caught in the switch receptacle.) Thoroughly clean the area around the switch and the receptacle.

3 Test the washer. Close the lid, allow the washer to fill with an inch of water, and move the selector to the spin cycle. Pull out on the selector. If it does not spin, stop the cycle (push the selector in) and turn the washing machine off. This means there could be three problems with the washer: the switch might be broken, something might be caught in the agitator, or the motor for the agitator may be burned out.

4 Check underneath the agitator. Small items such as underwear, panty hose or bra straps can become caught underneath the agitator and keep it from moving. Run your hand underneath this area and see if you feel anything. If you do, unwrap the item and test the washer again. If it still does not work, move to Step 5.

5 Contact a repair person. If the washer still will not agitate or spin, it will need to either have the switch replaced or the motor replaced. Contact a certified appliance repair person to have the machine inspected. If it is still under warranty, the repair person's visit should be covered.

However if its only the agitator arm, then

Instructions to Remove/replace the Agitator

1 Unplug the washer.

2 Slide a putty knife under each side of the washing machine top to release the springs holding the top in place. Lift up the top on its hinges.

3 Pull the tub clips from the inner tub using a pair of pliers.

4 Pull up on the agitator top to expose the nut holding it in place. Remove the nut using a socket wrench. Lift up on the agitator to remove it from the machine.

5 Turn the agitator upside down and remove the seals from the bottom. Replace them with a new set of seals. If the agitator is cracked, replace it.

6 Reassemble the washer.

Removing the Belt

7 Unplug the washer from the wall outlet.

8 Pull out on the bottom panel on the front of the machine. Look underneath to locate the drive belt.

9 Pull on the drive belt at the washer tub to remove it. Push down on the idler pulley near the motor to remove the belt from the machine. Route the new belt around the pulleys in the same way as before.

10 Reassemble the machine, plug it in and test.

Water Problems
Sometimes water will not enter the machine in order to properly wash clothing. In that case, the water may be turned off or the water fill valve, water temperature switch or timer may not be functioning correctly. A defective water valve or timer can also cause the machine to not enter the spray rinse cycle. Another issue that arises is when the water will not drain out of the machine. The drain may simply be clogged, or the drain hose or pump may be malfunctioning. Water will splash on the floor if the pump or water valve is not working, or if the machine is operating on a low level of water with a high level of agitation, which means the force that promotes all the functions of the machine.
Cycle Problems
Malfunctions of the various cycles are common as well. If no agitation occurs, the agitator spine may be stripped, or the motor or internal transmission system could be broken. If the machine will neither agitate nor spin, the belt or coupling is most likely the problem. There are a number of issues associated with either no spin or a slow spin including an open lid, defective lid switch, spin tube, wigwag, timer or wigwag wire or a drive belt that is not properly adjusted. When the motor will not run at all, first check the power cord to make sure that it is plugged in. If that does not solve the problem, issues are found in the timer, lid switch, motor or water level switch.
Other Issues
Sometimes washing machines will excessively vibrate or "walk," meaning that they begin to inch forward while the motor is running. Check inside the machine to see if there is an unbalanced load. Heavier items, such as sneakers, cause vibration as well. The load can be fixed and any unnecessary items removed. If the problem persists, other possible issues include an improperly leveled machine, a worn-out snubber, broken suspension springs or shipping pins that have not been removed. Another problem that arises with washing machines is oil leakage caused by transmission failure, which is one of the more costly issues to fix.
Sometimes water will not enter the machine in order to properly wash clothing. In that case, the water may be turned off or the water fill valve, water temperature switch or timer may not be functioning correctly. A defective water valve or timer can also cause the machine to not enter the spray rinse cycle. Another issue that arises is when the water will not drain out of the machine. The drain may simply be clogged, or the drain hose or pump may be malfunctioning. Water will splash on the floor if the pump or water valve is not working, or if the machine is operating on a low level of water with a high level of agitation, which means the force that promotes all the functions of the machine.
Cycle Problems
Malfunctions of the various cycles are common as well. If no agitation occurs, the agitator spine may be stripped, or the motor or internal transmission system could be broken. If the machine will neither agitate nor spin, the belt or coupling is most likely the problem. There are a number of issues associated with either no spin or a slow spin including an open lid, defective lid switch, spin tube, wigwag, timer or wigwag wire or a drive belt that is not properly adjusted. When the motor will not run at all, first check the power cord to make sure that it is plugged in. If that does not solve the problem, issues are found in the timer, lid switch, motor or water level switch.
Other Issues
Sometimes washing machines will excessively vibrate or "walk," meaning that they begin to inch forward while the motor is running. Check inside the machine to see if there is an unbalanced load. Heavier items, such as sneakers, cause vibration as well. The load can be fixed and any unnecessary items removed. If the problem persists, other possible issues include an improperly leveled machine, a worn-out snubber, broken suspension springs or shipping pins that have not been removed. Another problem that arises with washing machines is oil leakage caused by transmission failure, which is one of the more costly issues to fix.

a couple of thoughts:
1. Take top off and check to make sure springs/absorbers are in place and not broken..
2. Try a load with no clothes and see if it happens.
Good luck.

If the washer fills up with water and you hear the motor running but the agitator doesn’t move, the agitator coupling is the most likely problem. First pump the water out by turning the timer to spin. Once the water is out, turn the washer off. Now pull up on the agitator until it comes off (it may be hard to pull off). Now that the agitator is off, you can see the agitator coupling, reach down and try to turn the coupling. If the coupling turns freely, it is striped out and needs to be replaced.

The agitator 'dog ears' have worn out. Very easy to replace.

• Remove fabric softener or protective cap on top of agitator
• Remove center bolt securing agitator.
• Lift out agitator and replace dog ears.

They are called "dogs" Part Number #80040 you can replace them yourself pick up the part at a local parts place.. the main cause of failure is due to overloading the unit..
This should FIX Ya

Sounds like what you have is a dual agitator, bottom moves back and forth in wash, top acts like a screw pulling clothes down to the bottom of the tub. If so, the agitator dogs are bad, to get to them, pop off the cap on top of the agitator, then reach down inside and pull up a cap in there, then use a socket (I forget the size) and a long extension to unbolt the agitator and pull it out, the dogs are located between the top and bottom sections. They are slightly curved rubbery plastic pieces, 4 total. About an 1 1/2" or so long, one end fits into a hole on the inner part of the agitator and the other end is ribbed to catch the outer part of the agitator during the wash stroke.

Open machine's rear panel and remove belt. Check if motor spins (when it should, as per cycle stage). If motor is spining - Move tub manually and check for smooth spin In case it doesn't spin smoothly - maybe that a sock or other piece of clothing get between the clothes tub and the outer tub and prevent tub's spining. If this is the situation, you should remove it. In case motor doesn't spin- Check with multi-meter if it get power. If it get power - The problem is with the motor. Good luck !!