In trying to download video from our cam corder (Sony DCR-SR85) to our PC we get the following message 'Document management information can not be located" and we are unable to download the video files. How can we solve this problem?

Different ways to transfer video:
Transfer the video to the computer using one of the following methods:

Use the Import pictures and videos option.

• 1. In the AutoPlay window, click Import Pictures and videos using Windows .
  2. In the Import Pictures and Videos window that appears, click Import Settings .
  3. In the Import Settings window, assign the location on the computer where you want to copy the picture and movie files.
     • Next to Import images to click the Browse button and then select the desired folder (for example, My Pictures ).
     • Next to Import videos to click the Browse button and then select the desired folder (for example, My Videos ).
  4. Click the OK button.
  5. In the Import Pictures and Videos dialog box, click the OK button.
  6. Click the Import button.
  
  
• Use the supplied Handycam® Utility application.
  1. Start the Handycam Utility application bundled with the Sony® Picture Utility software.
  2. In the Handycam Utility window, click to the select the type of files you want to transfer: HD movies , SD movies or Pictures .
  3. Click the Import button.
  
  
• Copy and paste the video files from the Removable Disk window that represents the camcorder.
  1. On the computer desktop, create a new folder.
  2. If the Removable Disc window is not showing, open the My Computer window and then click to select the Removable Disk icon.
  3. In the Removable Disk window, click to select all the folders and files listed.
  4. On the keyboard, press the CTRL+C keys to copy the folders and files.
  5. Open the new folder that you created.
  6. In the new folder, press the CTRL+V keys on the keyboard to paste the folders and files into the new folder.
  7. Rename the new folder.