Problem with camara

Unfortunately, many cameras that fall prey to lens error problems (Access Error on Sony's) can only be corrected by professional repair. But, here are some last resort troubleshooting steps that you can try that may correct it. They only seem to work for less than 40% of the lens errors, but if the camera is out of warranty (or repair cost approaches that of the camera), they're worth that try.

Hi,

Error: TURN THE POWER OFF AND ON AGAIN is displayed on the LCD screen when the Lens Mechanism is stuck or when affected by any malfunction. If turning the power on and off again does not resolve the error message, try doing a power reset and Initialize option.

Performing a manual power reset

Turn off the camera.

Remove the battery pack.

Press and hold the power button for 30 seconds.

Allow the camera to remain without power for 60 seconds.

Reinsert the battery pack.

Turn on the camera.

To reset the Camera back to factory default, select the INITIALIZE Option from the Main Settigs 1 Menu of the Camera to OK.This will set the user defined settings back to factory default. The images and videos will not get deleted.

If the issue persists, service may be required.

Thanks for contacting FixYa

Try the procedures in this tip.

You don't have to disassemble the lens. My camera would lens extend , pause and then lens retract, pause again, then lens extend, pause and then lens retract. It would do this maybe 4 or 5 times before displaying "ACCESS" on the screen and then shut down completely.
Where the lens extends from the body is the area I am referring to, there is a tiny gap large enough to slide a sheet of paper into. That is the area I shot a tiny drop/burst of wd40 into. Wd40 is sort of electronic safe and most of it WILL evaporate.If you would like, send me your email address I will send a photo file-picture of how i did it. Hopefully it is the same problem.
[email protected]
Just put "camera problem" in the subject box
Jim H

ACCESS error could happen when lens gets stuck but if it happens when lens moves back and forth without problem it usually means that where the lens assembly plugs into main system board connection is loose. These connections are held in place by a very small thin fragile plastic clip and a few drops could be enough to snap it but not do any other noticeable damage to camera. Camera would need to be opened to see if clip is broken or maybe cable just needs to me reinserted. Either way only open camera if no longer under warranty and you are somewhat handy

This is a hardware problem. Your simptons is tipical of a lens position sensor being faulty.

There is however nothing you can do yourself. Contact your nearest Sony dealer and take the camera to a Sony service centre.

They will quote you for a new lens assembly as they will not be able to replace the sensor only.

Cost should be about 1/2 of what you paid for the camera.

Good luck.

OMG! I can't believe this! The same thing happened to my Sony. I was crying because I'm about to go on a trip. I tried whacking it also from all sides. It didn't work at first, but then I left the power on while looking for new solutions. Next thing I know I looked over to the camera and "Voila" it worked! Thank you so much!

apparently i have some bad news , its the lense which is misaligned or broken in terms of gears, the thing to do turn on the camera and make sure that lens is out and then LIGHTLY tapp on the lens the direction of which you feel that the lens is not equal legnth to the outer ring > place that looks uneven

 

ok guys, I was getting the same "Access" black screen on my dcsn2. I would turn it on and the lens would pop in and out I would get the black screen with the "Access" on it. What worked for me was the following:

As the lens came out i grabbed and pulled while it was fully extended

The "Access" screen disappeared and my camera was back to normal.
hope this works for u guys! :-)

Hello LILYD, there is no password. Replacement/realignement of the optical block will solve the problem. Please contact the nearest Authorized Sony Service. The price for optical block (lens) is about 70 Euro (for my account). If you need more info please advice, Arpi