Question about JVC Everio GZ-MG130 Camcorder

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Handycam utility will not work

Just installed software that came with DCR-SR85 and having trouble downloading video. When double click handycam utility, gets error message about "unable to retrieve management information"

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  • Anonymous Jun 16, 2008

    need help

  • deeptanshu Jun 26, 2008

    After installation, on double clicking Handycam utility, the message " "unable to retrieve management information" appears.

  • Anonymous Jul 03, 2008

    Just installed software that came with DCR-SR63E and having trouble downloading video. When double click handycam utility, gets error message about "unable to retrieve management information"

  • Anonymous Jul 05, 2008

    Having this problem with the HDR-SR11...but it worked correctly until now. Now for some reason it won't let me download the videos and pictures. I keep restarting the computer and unplugging and replugging the usb, but still not working.

  • vinspire Jul 28, 2008

    Just bought SONY HDR TG3E and having trouble downloading video and photos.

    When double click handycam utility, gets error message about "unable to retrieve management information"

    In Menu i have only the USB CONNECT option. I dont have USB CONNECT for HDD. Please guide me to solve this issue.


  • taprashanth Aug 02, 2008

    I am getting an error message "unable to retrieve management information" in dcr-sr85e model after installing the software.

  • taprashanth Aug 02, 2008

    I am getting an error message "unable to retrieve management information" while trying to transfer the photos fron cam ti system. I am using DCR-SR85E MODEL(Sony).

  • kidprincess Aug 13, 2008

    when i want to import media files onto my computer, a sign would pop up saying : ' unable to retrieve management information'.

  • Anonymous Aug 20, 2008

    when ever i try to upload the footage from my camera to the computer, i window comes up and says "unable to retrieve management information"

  • Anonymous Aug 24, 2008

    same problem

  • raveeshkumar Aug 24, 2008

    same problem ,,, unable to retrieve mgmt problem

  • Anonymous Nov 15, 2008

    The suggested solution worked! Thanks

  • Anonymous Jan 12, 2009

    The suggested solution worked! 2 icons... pick the one on the left.

  • dwq1224 Apr 19, 2009

    I have the same problem with my DCR-SR45. Its driving me crazy. Any ideas on how to fix this? Im running Windows XP Home



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Took me a lot of cursing, and it's very simple. On your camera's screen there are 2 options saying "USB Connect". Only when you look really closely do you see that the 1st one is for the hard disk and the second is for a memory card. I expect you are using the wrong one..I was!

Posted on Jun 23, 2010

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Hadn't seen the error message before and connecting to the computer used to work fine a year or so ago. Just got back from holidays and decided to download. That's when the "unable retrive management information" message appeared and when I clicked OK the program closed.
I am using a Toshiba with 6 USB ports. 2 on left side & 4 on right. I was getting the error till I swapped the cable to the right side low socket closest to me.
So the solution was simply to swap the USB cable to another port and of course make sure you press the correct USB button on the screen of the camera.

Posted on Jul 02, 2010

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I feel like a dummy now! That worked....I was choosing the wrong USB connect icon! Thanks!

Posted on Sep 27, 2008

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H i this birru

I have got trouble to transfer vidio image to my pc, whatever i downloded sonic utlity picture
( picture motion browser & and its supportring compenents) and tried to transfer it bout on thge screen apperead << unable retrive management information>>.

I tried some recommended solution - to turn off computer and so on . but all are helpless.
I have window 2000 xp professional . Please could you tell me any body who knows the soulition .


Posted on Oct 14, 2008

Maybe it’s too late to post this suggestion. Anyway it might be helpful for someone who is in the same situation as me. I was getting an error message because I kept pressing a wrong button on my camera.
When you connect a USB cable to your computer on the LCD screen of your camera you will see four buttons (icons) USB CONECT, USB CONECT, PRINT, and DISC BURN. First two icons look almost the same. There was my mistake. One of them refers to a HD of your camera but another one refers to Memory card of you camera. If you hit not an appropriate button you will get a message "unable to retrieve management information"

Posted on Jul 12, 2008

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You have to format your memory stick befre you can use it.

Posted on Jun 24, 2009

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