Sometimes the eyepiece tubes get out of alignment. To check for this, look through the microscope. As you are looking through the scope hold the eyepiece tubes and see slightly "flexing" these tubes with your hands has an affect on the image. If your head is the problem you will be able to flex the tubes until the image is clear. You won't need alot of force. Do not use enough force to bend or break the weak metal. If this works your eyetubes and or head are misaligned. Unfortunately, once a head has been misaligned like this it is not practically repairable.
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