Hello, I hope that this has been resolved for you already, but if not, here are some quick and simple steps to run through! Just follow the link below to get this remote working. Steps 1-5 are to program the remote to the receiver to control channels, and 6 and on is to program the remote to the tv to control the volume. I hope this helps!!!!!!!
http://www.dishnetwork.com/SupportSection/remote-setup
Becki Barned
DISH Network Customer Service
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