Hi,
Welcome to FixYa.
Have you checked the pump to insure the filter isn't clogged, or do you know where it is and how to check it ? In the event it is clogged or the filter obstructed, will prevent the door lock from releasing.
This is by design, but it's easy to confirm or dismiss.
Check as follows...
Let me know if any of this isn't clear and I'll attempt to help you move forward. Once you've cleared the pump filter or ruled out it was indeed blocked or not, you can now pull the manual door lock release located in the same area.
i.e.
Let me know how you make out. Thank you for choosing FixYa and good luck. Please take a moment to rate the info provided for you here today at FixYa.
Regards,
Macmarkus :)
Testimonial: "Feedback was excellent. Instructions easy to follow and we have just started our first load. And we probably have over $2 in change from our pump!"
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