You should have a drain filter. They do become clogged and need to be cleaned out. If the draine filter is clogged you will immediately know it upon removal and inspection. If this is the culprit, be sure to show your daughter how to access it, remove and clean it and then to reinstall it. This can be quite frequent (8 to 12 months) depending on her environment, like allot of pet hair and things like that. Let me know if this is the culprit. By the way, you are going to have to bail as much water out of the drum as posible unless your model has an easy water shut off just prior to the filter. Otherwise, all the water left in the drum will run out of the filter assembly when you remove it. With any luck the filter is the culprit and not the pump.
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