Hey my zen vision m started freezing and it went to the recovery mode i formatted it cleaned it up then tried to reload firmware it erased the old firmware but did not put the new one in when i turn it on it says firmware problem and goes to recovery mode
So i went to www.creative.com and got the firmware upgrade but now my vision m said it is docked but my computer just cant detect it so now it wont let me put the new firmware on it plz help i am goin crazy
firmware problem
SOURCE: Zen vision m firmware problem
Dear All this problem is caused if the computer has windows media player 11 installed. I googled this for days trying to fix it - & was relieved when i finally sorted it - it's very easy. Just do the following.
Use a computer that has XP (either pro or home edition) (forget about vista....). go to add/remove programs - uninstall windows medi player - on my PC it does a roll back to WMP version 9. There's also a program called "Windows media format runtime 11" which comes with WMP11 & you need to uninstall this too - otherwise it still won't recognise the player.
Then restart your PC. Then make sure you have downloaded the lastest firmware version - just google it - trying to find the right one on the creative website is not easy - their website is poor - there are quite a few other places you can download it from.
Then I clicked the "reload firmware" option in the recovery mode (I had already deleted it 4 days ago). Then when your PC has restarted plug in your Zen, it should come up something like "MTP device recognised". Now when you double click on the firmware downloaded to install - it it will recognise the player & you can click the upgrade button. It does the upgrade & puts the firmware back on the ZEN. I got a message saying "firmware upgrade failed" at the end although when I started the player - it booted up as normal & I was able to reload & play my music.
This sure beats the "send it back to John Lewis, pay 60 quid & wait 6 weeks for it to come back " option - if like mine it's out of warranty
SOURCE: davy
What verson of Windows Media player have you got on your pc?
Find one with version 9 install the creative software and then try the reload of the firmware .Zen has problems with windows medai player 10 - 11.
SOURCE: zen vision m 30 g, firmware terhapus gimana
you can go to the Creative Website and download the latest firmware.
and the desktop software.
when you mount it on the computer you will be able to restore the software/firmware.
there are options in the players menu for rebuilding database and things before you restore to see if that helps.
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Hello my zen vision m started freezing and it went to the recovery mode i formatted it cleaned it up then tried to reload firmware it erased the old firmware but did not put the new one in when i turn it on it says firmware problem and goes to recovery mode
So i went to www.creative.com and got the firmware upgrade but now my vision m said it is docked but my computer just cant detect it so now it wont let me put the new firmware on it plz help i am goin crazy
firmware problem
I have the same problem, started freezing on "ZEN", then I found the recovery mode to format and update firmware. Now it is stuck in recovery mode as the firmware won't recognize my player as being connected. Let me know if you had any help or if I have to send this piece o' poo in for repairs.
Same exact problem
Same problem. The zen was not being recognized and I tried everything to get the PC to recognize it, following all the advice on Creative's website without effect. Then I did the stupid thing... and tried to update the firmware. When I removed the old and tried to add the new It gave me the same problem. Since the PC could not "see" the player (but it was in explorer?!) it would give the message "player not connected". WTF? Now, no firmware can be installed. ????
John
i have also same problem ...?
Hey my zen 2g started freezing and it went to the recovery mode I cleaned it up then tried to reload firmware. when I turn it on it says firmware problem and goes to recovery mode & or black & instead of the side being bright blue its faded blue. plz help me. i miss my music. :[
my zen is now reading firmware problem. When I turn it on it freeze and went into safe mode. what should I do
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