We have an out of warrenty livescribe pen which isn't charging. Checked their forums and many people are experiencing the same issue. As of now, the company doesn't seem to offer a solution - apart from replacement. How can you help?

Replacement at this point means replacing 3 pens that otherwise work. I originally thought the issue was charging the pens. it is instead a bad LCD display. They all seem to have gone bad simultaneously; I think it is a bad software update that killed the LCD component. This should not be a warranty issue, it is a production problem introduced outside of warranty issues. There needs to be a class action suit. Replacement at this point means replacing 3 pens that otherwise work. I originally thought the issue was charging the pens. it is instead a bad LCD display. They all seem to have gone bad simultaneously; I think it is a bad software update that killed the LCD component. This should not be a warranty issue, it is a production problem introduced outside of warranty issues. There needs to be a class action suit.

At one time I was a HUGE advocate for this product. Now, I might add that replacement means throwing out 3 pens, and accessories, over $500 worth. One pen, the Echo, was purchased 14 months ago. All works except the screen; which means apps, pen status like date and battery condition, or even if it is recording or not, cannot be verified. This is absurd. At one time I was a HUGE advocate for this product. Now, I might add that replacement means throwing out 3 pens, and accessories, over $500 worth. One pen, the Echo, was purchased 14 months ago. All works except the screen; which means apps, pen status like date and battery condition, or even if it is recording or not, cannot be verified. This is absurd.