Question about Amazon Kindle 3G

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My wifi is password protected as well. However, when I open my router by removing the password, the kindle connects instantly. When I reactivate the password the kindle won't connect. The password was typed in correctly on the kindle and the security settings are correct. I have even tried changing cannels on the router to eliminate interference, update firmware on the router, and statically enter the wireless settings on the kindle. Nothing works. Can you help? I have a WPN824v3 router.

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You need to contact Amazon Customer Service - 888-280-4331

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SOURCE: UNABLE TO CONNECT MY KINDLE

Four reasons come to mind that may prevent you from connecting:

  1. Wi-Fi Passwords are case sensitive. Please check again if you entered the password with proper casing and you did not put any extra white space in front or behind. I know, this sounds annoying, but it is really the most common cause for connection problems.
  2. Give your network a unique SSID. This is the network name that shows up in the list of detected networks. Default names like NETGEAR can be troublesome if a neighbor one block down the street happens to have a router from the same company.
  3. Some routers have a MAC address filter as a security measure, limiting service to devices specifically whitelisted. If your router is set up for this, add your Kindle's MAC address to the list of permitted devices. You can check the MAC of your Kindle from its settings page (press HOME, MENU, select SETTINGS, see paragraph headlined "Device Info".
  4. There are twelve different standards for Wi-Fi transmission collected under the hood IEEE 802.11. The four most dominant transmission modes are called a, b, g and n. They differ in radio frequency, modulation method and data rate. Kindle supports the two standards IEEE 802.11 b and g only, which is not really a problem because all wireless routers I ever encountered support one or both of these, too. However, the WPN824v3 belongs to the "RangeMax" series of NetGear routers. In combination with certain Netgear wireless network adapters, it can be set up to use a proprietary modification of 802.11g exclusively (108Mb/sec, doubling the 54Mb/sec for 802.11g), not allowing for standard b or g connections. Make sure it allows standard b+g connections, too.
Please add a comment to this solution if one of these items resolved your problem. If you suffered from a different issue I did not think of, it would be nice to drop me a line, too. Other people will benefit from any experience you made.

Posted on Jan 15, 2011

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