Had experienced the same problem with a Phaser 8560DN, the only solution for that is to replace the panel. You can buy one off Ebay for $50: http://cgi.ebay.com/Xerox-Phaser-8500-8550-8560-LCD-Control-Panel-Display-/110649342908?pt=LH_DefaultDomain_0&hash=item19c336fbbc
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