This is a very common issue, If the freezer compartment is cold and making ice the
problem is simply airflow from the freezer into the refrigerated section.
Typically when one senses the refrigerator is warm they max out the settings
on both dials the thermostat with its 1-10 settings as well as off for the compressor.
This controls the compressor and temperature.
The additional setting or dial is for colder freezer or refrigerator as well , However
it simply opens or closes a flapper door between the freezer and refrigerator boxes.
When that dial or setting is maxed , it closes and makes the freezer colder, yet leaves the refrigerated section starved for sufficient airflow to maintain a cold box in the refrigerated section.
Just set the dial that does not turn the compressor off to the middle setting.
One can leave the thermostat that does control the compressor in the max setting , just not the colder freezer setting, If you notice colder isnt colder refrigerator, Its actually colder freezer, A common issue found on 25% of all refrigerator calls a simple setting adjustment.
Its easy to think that maxing out the settings makes for a colder refrigerator, it doesnt, it makes a colder freezer and warm rerigeration section.
If a freezer is making ice, theres nothing wrong with the unit other than airflow setting.
I would also clesan the condenser coils off.
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