Just called customer service and got a fix. Plug in the recharger and insert a needle into the reset hole, hold it for ten seconds, release. Wait until you get to the main screen to make sure everthing is all right. My unit was not recharging even though it was plugged in. So I'll be going to the store of purchase for a replacement.
Sorry you're having issues. First try pressing in the reset button on the back of the device. If that doesn't work, please call customer service at 800-481-7983 and they can help you get it up and running.
SOURCE: pandigital novel 7" WHITE ereader wont turn on.
You
can try pressing the reset button with a straightened paperclip of pin.
If that doesn't do anything removing the back and unplug the battery.
Leave it unplugged for a minute or two and reconnect it. Be careful
unplugging it as you don't want to put to much force on the wires. You
can use a small screw driver or tweezers to pry on the plug. The white
plug here
is what you're locking for. See if it powers on and hopefully it does.
If not you may have to contact Pandigital.
Hope this helps
Ray
SOURCE: I have a problem with
Solution: Use the Literati USB connection and the following steps 1. Open mass storage device in Finder 2 . Click GO from the top menu 3. Click Go to folder 4. Type in .kobo (include the period). 5. .kobo folder will open 6. Transfer the KoboRoot.tgz file you downloaded to the .kobo folder 7. Once the file has transferred, safely eject the eReader 8. Turn off the eReader 9. Turn on the eReader 10. The eReader will take up to 10 minutes to start up, please be patient and do not reset or power off the eReader in any way. 11. Once the eReader restarts, it will have the latest version (v2.0) installed. You can verify this by pressing the menu button, selecting Settings and looking at the Version number. 1. Open mass storage device in Windows Explorer 2. Ensure hidden folders are visible (different for different Windows versions) XP: Go to My Computer > Tools menu
> Folder Options > View Tab > Advanced Settings > Hidden
Files and Folders > Show hidden files and folders. Press OK all the
way out. Vista and Windows 7: Start > Control Panel > Folder Options > View Tab > Click Show Hidden files and folders > OK 3. Open .kobo folder in the mass storage window 4. Transfer the KoboRoot.tgz file you downloaded to the .kobo folder 5. Once file has transferred, safely eject the eReader 6. Turn the eReader off 7. Turn the eReader on 8. The eReader will take up to 10 minutes to start up, please be patient and do not reset or power off the eReader in any way. 9. Once the eReader restarts, it will have the latest version (v2.0) installed. You can verify this by pressing the menu button, selecting Settings and looking at the Version number.
1. Plug the eReader into a charger
2. Download v2.0 of the Literati or Lookbook firmware from - http://download.kobobooks.com/firmwares/merchsource/2-0/KoboRoot.tgz , and save the file somewhere you will remember
3. Keeping the charger connected, connect the Literati or Lookbook to your computer through the provided USB cable
4. The eReader will appear on your computer as a mass storage device
ON A MAC:
ON A PC:
1. Open mass storage device in Finder
2 . Click GO from the top menu
3. Click Go to folder
4. Type in .kobo (include the period).
5. .kobo folder will open
6. Transfer the KoboRoot.tgz file you downloaded to the .kobo folder
7. Once the file has transferred, safely eject the eReader
8. Turn off the eReader
9. Turn on the eReader
10. The eReader will take up to 10 minutes to start up, please be patient and do not reset or power off the eReader in any way.
11. Once the eReader restarts, it will have the latest version (v2.0) installed. You can verify this by pressing the menu button, selecting Settings and looking at the Version number.
ON A PC:
1. Open mass storage device in Windows Explorer
2. Ensure hidden folders are visible (different for different Windows versions)
XP: Go to My Computer > Tools menu
> Folder Options > View Tab > Advanced Settings > Hidden
Files and Folders > Show hidden files and folders. Press OK all the
way out.
Vista and Windows 7: Start > Control Panel > Folder Options > View Tab > Click Show Hidden files and folders > OK
3. Open .kobo folder in the mass storage window
4. Transfer the KoboRoot.tgz file you downloaded to the .kobo folder
5. Once file has transferred, safely eject the eReader
6. Turn the eReader off
7. Turn the eReader on
8. The eReader will take up to 10 minutes to start up, please be patient and do not reset or power off the eReader in any way.
9. Once the eReader restarts, it will have the latest version (v2.0) installed. You can verify this by pressing the menu button, selecting Settings and looking at the Version number.
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