Hi,
How long you had the phone? Try resetting the phone, hard reset so the phone will be back to the original settings. This way, we can check if the phone can still go back to its original settings.
Be sure to back up your files/datas/contacts and other information that you need and may need for hard resetting it means erasing all data and reverting it back to its factory settings.
Thanks.
regards,
longgee
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I am using this phone since last one year, I have tried hard/soft reset, but no luck
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