Hi, This being 18,000 BTU is a 240 volt unit. The electronic in it work at 120 volts. I believe you have only 1/2 the electrical current going to it. Thus the Hum. CHECK YOUR FUSES OR CIRCUIT BREAKER!
A 240 volt circuit breaker has two sides or switches with a bridge between them. One of them may be tripped. Shut off the breaker wait a few seconds then turn it on so that the it engages all the way. It if clicks or pushes your fingers back and prevents you from engaging it, there is a problem likely with the compressor/fan or it's wiring, and it is drawing too much current and requires repair or replacement.
Hope this helps,
Best, Mark
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