Velocity Micro Cruz Reader R101 Tablet PC Logo
Posted on Jan 06, 2011

Velocity Micro Cruz ereader screen freezes. The "desktop" icons are not reacting to touch or tapping.

  • Anonymous Mar 23, 2014

    it wont let install updates either and wont sync to computer

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1 Answer

John Adams

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  • Contributor 28 Answers
  • Posted on Jan 06, 2011
John Adams
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Joined: Dec 15, 2008
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Mine hasn't frozen (yet) but if this is a more or less "permanent" freeze there is a reset pinhole between the power button and the usb connector. If this is in intermittent problem, the only thing I can say is that the device is poorly designed, the screen is just not very responsive and the CPU chip must be under-powered so it is very slow to react. If you tap-tap-tap a lot on the screen or the power button you might be overloading the CPU. Mine seems to freeze from time to time but eventually "catches up" and then starts working again. Sorry, but I definitely put this product only a half step above the junk category. I also own an Ipod Touch and holy cow there is a world of difference in quality and performance between the two.

Oh yeah - you might try calibrating the screen but I doubt that it will help much. The "calibration" suggestion really seems like more of a distraction tactic to make new owners think they are really doing something cool to make it work better out of the box.

If you can still return the machine for a refund I suggest you do - lots of new tablets andf "readers" will be hitting the stores within a few weeks and Best Buy will be selling these for $50 just to unload them!

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Taken from Velocity Micro Support Center:
What should I do if my Cruz device will not turn on?


If your Cruz device will not turn on or freezes, follow the steps below to resolve this:
  • Locate the Cruz RESET location between the Power Button and mini-USB port.
  • Using the straightened end of a small paperclip, insert it perpendicularly into the RESET hole and hold for 5 seconds.
  • Turn on your Cruz
If the steps above do not allow you to power on again, then continue with the steps below:
  • Remove the Cruz from the charger and eject the External SD card.
  • Place the Cruz face down on the desk, starting at the External SD slot, pull off the back cover of your Cruz.
  • In the lower left corner of the back of your Cruz, locate the battery power cable. Unplug the cable and replug it again.
  • Return the back cover to your Cruz and snap it into place.
  • Re-insert your External SD card and power on your Cruz.
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