Question about Samsung SCH-a650

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Phone is stuck with the white screen with the word Verizon on it. It gave the low battery alert before freezing up. It has been on charge for 1-1/2 hours. None of the keys do anything. Removing from charger causes the screen to go black. Plugging back in brings back the white Verizon screen. How do I get it to boot? Will removing the battery wipe out the phone directory? Thank you for any help.

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1. Please do not be concerned, removing the battery will only wipe out whatever has NOT been saved so your phone directory is safe

2. Once you remove the battery, wait a minute before reinstalling it

3. charge your unit before turning it back on, preferrably 2 hours time with phone shut off.

4. Turn your phone back on and if you continue to receive just a white screen I will continue to troubleshoot your problem with an expert solution

Posted on Jan 10, 2011

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Posted on Jan 02, 2017

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