The main screen is freezing...can't get it past the Literati screen. Reset won't work.

contact supplier for tech help. or you can try to do that again.
Android 4.0 Tablet PC

i really can only help you if the page is backwards, but if i figure this one out i will post for you

You have to reset the device by pressing and holding the power button for at least 30 seconds. Thanks.

Hey julesjer, I have this issue as well. After exhausting my options, customer service is now sending out a package for me to return my Literati for a replacement. I was advised to drain the battery and recharge it fully to see if that makes any difference, which I'm in the process of doing right now. Hope either of these options may help.
I've copied and pasted this answer to other similar problem threads on this site regarding the Literati. The only other option I can think of is holding down the reset button (pinhole in the back) with a paperclip for at least a full minute, as per the recommendation by someone else' problem response on Fixya. Hope this helps in some way!

My Literati doesn't start. I tried to rest it, but nothing happened. I plug it in the power for more than an hour and tried again to reset it, but a gain no sign of life in it. Any suggestions.

Found this written by someone on another website - worked great for me - not a problem since - have downloaded books via Kobo website straight from the device, everything works perfectly. Thank goodness this person posted.
Go to advanced and reset the system to the mfg settings & it will power down. Turn back on, don't set the date/time & instead reset the system again a second time. At this point it may take awhile to power down and come back on but once you go thru this process, your Literati will update w/ the latest software and work. I followed these instructions and works great now no problems at all.

It needs the latest firmware 1.9 or 2.0 for the wireless to work correctly. The solution is to get the usb to work first. Plug and unplug the usb, try powering on with usb plugged in until you get the pc to recognize the drive in the literati. Once you get to this point you have it made. Browse the drive and find the "Desktop Installers" folder run the windows install - the pc will then go out to the internet and get the desktop software version that can update the literati. Once the desktop software finishes installing it will tell you that the literati must be updated. Let it do it. Power off literati or reset it. When it comes up again the desktop software will say there is another update. This one is a big one. After it finishes Power off or reset literati again and it will load the newest firmware and the device works much better afterward. Also, you might want to keep it plugged in to power while you do this - Don't want it to lose power during firmware update.

Just called customer service and got a fix. Plug in the recharger and insert a needle into the reset hole, hold it for ten seconds, release. Wait until you get to the main screen to make sure everthing is all right. My unit was not recharging even though it was plugged in. So I'll be going to the store of purchase for a replacement.

The fastest way to get help help is to call the NEW customer service number for Literati at 800-481-7983. Good luck!

Hey trask15, I have this issue as well. After exhausting my options, customer service is now sending out a package for me to return my Literati for a replacement. I was advised to drain the battery and recharge it fully to see if that makes any difference, which I'm in the process of doing right now. Hope either of these options may help.